Assistant Service Manager

Inland Kenworth is a recognized industry leader specializing in heavy-duty truck sales, service, and parts. Established as a major player in the marketplace, Inland Kenworth boasts a substantial footprint with over 1,700 employees across 44 locations throughout North America. The company prides itself on fostering a workplace culture that emphasizes teamwork, safety, and community support, striving to provide an environment where employees can thrive both professionally and personally. Inland Kenworth is deeply committed to innovation, embracing new technology to maintain its position at the forefront of the heavy-duty truck industry and deliver exceptional service to its customers. The company offers competitive pay and benefits, as well as mentorship and opportunities for professional growth, making it a great place to build a rewarding career.

The role of Assistant Service Manager at Inland Kenworth's Montebello, California dealership presents a unique career opportunity for professionals eager to contribute to the success of a dynamic service department. As a key member of the dealership leadership team, the Assistant Service Manager plays a crucial role in assisting the Service Manager with the daily operations of a profitable and efficient service department. This position requires a proactive leader who can plan, organize, lead, and control service workflows while upholding high quality standards to meet customer expectations.

The Assistant Service Manager will be responsible for forecasting department goals, managing relationships with customers to encourage repeat and referral business, and ensuring the optimal performance of technicians by controlling workflow and utilization of their time. They will also contribute to the preparation and maintenance of the department's annual operating budget, foster collaboration among various dealership departments such as Parts, Body Shop, Sales, Administration, and Credit, and implement effective dispatch systems to maximize productivity.

Furthermore, the Assistant Service Manager will take on Service Advisor duties, including scheduling service appointments, managing repair orders, and providing accurate estimates to customers. Frontline customer interaction is a significant aspect of this role, where maintaining high customer satisfaction through consistent communication and follow-up is essential. Supervisory responsibilities also include assisting in hiring, training, motivating, and monitoring the performance of service advisors and truck technicians, ensuring a motivated and efficient team.

This role is well-suited for individuals with strong leadership skills, excellent customer relations abilities, and the capacity to operate effectively in a fast-paced, high-volume environment. A valid Driver's License and the ability to occasionally lift up to 25 kgs or 50 lbs are required. The salary range for the Assistant Service Manager position is competitive, from $95,000 to $105,000 annually, plus bonus opportunities, reflecting the company's commitment to rewarding skilled and dedicated professionals.