Assistant Service Center Manager

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

competitive pay

Flexible work schedule

On-the-job training

paid biweekly

Company provided uniforms and tools

Promotion from within

No late evenings

Paid Time Off

Holidays

Medical insurance

Dental Insurance

Vision Insurance

401K Savings Plans

Job Description

Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), is committed to the safety and well-being of its team members and customers by fostering a strong safety culture that aligns with CDC guidelines. Valvoline Instant Oil ChangeSM provides a unique drive-thru oil change experience, allowing customers to remain in their vehicles while receiving efficient and professional service. The company emphasizes the importance of community trust and mutual respect among employees, underlining its dedication to a supportive work environment. Ivy Lane Corp caters to individuals seeking flexible part-time jobs as well as full-time career opportunities with substantial advancement potential. The organization upholds fair and honest values and offers an award-winning training program designed to help employees achieve their career milestones successfully.

The Assistant Manager role at Ivy Lane Corp blends technical knowledge with management expertise to lead, train, and develop team members in delivering outstanding customer service. The position involves dynamic daily interactions with employees and customers, aimed at providing the best solutions for vehicle maintenance needs while nurturing customer loyalty. The Assistant Manager supports the Service Center Manager in overseeing service center operations, including inventory, labor management, and financial performance. By mentoring team members and ensuring compliance with Environmental, Health & Safety (EH&S) policies, the Assistant Manager plays a crucial role in maintaining a safe, clean, and well-organized work environment. This role offers an excellent opportunity for individuals who are proactive and eager to advance their careers in the automotive service industry. With competitive pay, flexible schedules, and many benefits, Ivy Lane Corp is dedicated to employee growth and success within a customer-focused service center environment.

Job Requirements

High school diploma or equivalent
Six months of supervisory experience or related experience/training preferred
Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
Knowledge of cash handling, facility and safety control policies and practices
Ability to occasionally lift up to 50 pounds
Be able to stand for extended periods of time and climb stairs
Have full mobility and are able to twist, stoop and bend

Job Qualifications

High school diploma or equivalent
Six months of supervisory experience or related experience training preferred
Friendly and willing to work as part of customer-focused team
Effective interpersonal and oral communication skills
Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
Knowledge of cash handling, facility and safety control policies and practices
Ability to occasionally lift up to 50 pounds

Job Duties

Deliver a positive first impression to each guest with a warm and friendly greeting
Build trust and win repeat, loyal customers
Assist the Service Center Manager in the daily operation and oversight of the service center
Responsible for inventory, labor management and financial performance of the service center
Become familiar with Environmental, Health & Safety compliance and other policies and procedures
Mentor, lead and train the team to optimize their development
Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
Provide superior customer service leadership