Assistant Rooms Operations Manager (Housekeeping)

Chicago, IL, USA|Remote

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $28.35 - $31.25

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

employee recognition programs

Career development opportunities

Job Description

JW Marriott Chicago, located at 540 N Michigan Ave, Chicago, Illinois, is a prestigious luxury hotel that is part of Marriott International's esteemed luxury portfolio. This portfolio includes over 100 properties located in major gateway cities and distinctive resort destinations around the world. JW Marriott Chicago is committed to providing exceptional hospitality experiences to its guests, offering a blend of comfort, innovation, and thoughtful service, all within a luxury environment. The hotel prides itself on its inviting atmosphere and a strong focus on the holistic well-being of its associates, fostering a community-oriented and inclusive workplace culture where diversity and individuality are celebrated. JW Marriott Chicago is dedicated to nurturing its team members through opportunities for training, development, recognition, and career growth, ensuring that each associate feels valued and empowered to achieve their personal and professional best. By being part of the JW Marriott team, associates contribute to a legacy inspired by the founder J. Willard Marriott, emphasizing confidence, genuine care, intuitive service, and innovation.

This role is an entry-level management position within the Rooms Operations department at JW Marriott Chicago. The position focuses on supporting daily operational activities related to Housekeeping, Recreation, Laundry, Staff management, AYS, Concierge, and Guest Services. The primary goal of the role is to assist in overseeing guest arrival and departure procedures and maintaining the highest cleanliness standards throughout the property. This full-time management role, located onsite (not remote), offers an hourly pay rate between $28.35 and $31.25, including eligibility for bonuses. The candidate will play a key part in fostering both guest and employee satisfaction while helping the property meet its operating budget. The successful candidate will assist in managing front desk operations, scheduling, performance management, and departmental communications.

Key responsibilities include opening and closing frontline shifts, reviewing critical room operations reports, supervising employee job performance and payroll, facilitating guest services and feedback management, and participating in budget management activities to maximize property revenue and control costs. The role requires understanding various operational functions from housekeeping to guest relations and requires comprehensive knowledge of night audit and loss prevention procedures. JW Marriott values associates who set positive examples in guest interaction and service excellence, ensuring a memorable experience for returning guests through a repeat guest recognition program. As part of its commitment to inclusivity and equal opportunity, Marriott International actively fosters a respectful work environment free from discrimination, welcoming people of all backgrounds and ensuring accessible growth opportunities for every team member. Candidates joining the JW Marriott Chicago team embark on a rewarding career path within a world-renowned brand known for its spirit of innovation and passionate hospitality service, where they can truly belong and thrive by becoming their best selves.

Job Requirements

High school diploma or GED
three years experience in guest services, front desk, housekeeping, or related professional area
or two-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
one year experience in guest services, front desk, housekeeping, or related professional area
ability to operate department equipment
knowledge of night audit procedures
understanding of loss prevention policies
effective communication skills
ability to schedule and track employee attendance
capability to handle guest complaints
strong leadership skills
ability to work in a fast-paced environment
eligibility to work full time on-site

Job Qualifications

High school diploma or GED with three years of experience in guest services, front desk, housekeeping, or related area
or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related field with one year of experience
strong communication and leadership skills
ability to understand and utilize operational reports
knowledge of loss prevention and night audit procedures
experience with scheduling and managing employee time and attendance
customer service orientation
ability to handle and resolve guest complaints effectively
teamwork and problem-solving skills

Job Duties

Open and close front desk and housekeeping shifts ensuring completion of assigned checklists and duties
run and review critical room operations reports
understand and support functions of recreation, laundry, housekeeping, bell staff, AYS, front desk, and concierge/guest services operations
operate department equipment and report malfunctions
ensure employees have proper supplies and uniforms
understand night audit procedures and utilize reports as necessary
comply with loss prevention policies and procedures
communicate performance expectations in accordance with job descriptions
handle employee questions and concerns
effectively schedule employees and track time and attendance
supervise same-day selling procedures to maximize room revenue and occupancy
verify accuracy of room rates
use budgets, operating statements, and payroll reports to manage room operations
participate in managing departmental controllable expenses
understand the impact of room operations on property financial goals
assist in investigating employee and guest accidents
assist in guest information tracking to support repeat guest recognition
set a positive example for guest relations
interact with guests to obtain feedback and handle complaints
assist in reviewing comment cards and guest satisfaction results with employees