Marriott International, Inc logo

Assistant Rooms Operations Manager

Job Overview

briefcase

Employment Type

Full-time
moneybag

Compensation

Hourly
Range $28.35 - $31.73
clock

Work Schedule

Night Shifts
diamond

Benefits

401(k) Plan
stock purchase plan
Employee Discounts
Commuter Benefits
employee assistance plan
Childcare discounts
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Life insurance
Disability insurance
accident insurance
Paid parental leave
educational assistance
Paid sick leave
Paid holidays

Job Description

The Seattle Marriott Bellevue is a prestigious hotel located in the vibrant city of Bellevue, Washington. As a part of Marriott International, a global leader in hospitality, this property exemplifies Marriott's commitment to providing exceptional guest experiences. Marriott International is renowned worldwide for its innovative approach and dedication to delivering wonderful hospitality at every opportunity. The hotel serves a diverse clientele, ranging from business travelers to vacationing families, and is known for its luxurious accommodations, impeccable service, and modern amenities.

The position being offered is an entry-level management role focused on overseeing the day-to-day operations within the Rooms Division. This includes support for multiple departments such as Housekeeping, Recreation, Laundry, Staff Services, and Concierge/Guest Services. The role is designed for individuals eager to develop their leadership skills within a reputable hotel setting. The position is full-time, with an overnight shift schedule, and offers competitive pay ranging approximately between $28.35 and $31.73 per hour, including eligibility for bonuses.

Responsibilities of the role involve assisting with guest arrival and departure procedures while maintaining high cleanliness and operational standards across the property. The job demands active engagement with employees to ensure service excellence and guest satisfaction. The successful candidate will play a critical role in maximizing property occupancy and room revenue by supporting effective room management and adherence to budget goals. Emphasis is placed on teamwork, operational efficiency, and a positive guest experience. Further, the role entails supervising shift activities, managing employee schedules, handling customer concerns with care, and ensuring all departmental equipment is functioning optimally.

Marriott International fosters an inclusive work environment, welcoming individuals from diverse backgrounds and celebrating the unique talents of all associates. The company offers a comprehensive benefits package to full-time employees, including medical, dental, and vision coverage, flexible spending accounts, life and disability insurance, paid parental leave, and educational assistance. Employees in Washington also accrue paid sick leave and are eligible for several paid holidays annually.

Joining the Seattle Marriott Bellevue means becoming part of a global hospitality family that prides itself on innovation, dedication, and exceptional standards. The role is ideal for those seeking to pursue a meaningful career in hotel management, offering opportunities for professional growth, learning, and the chance to contribute to a brand that prioritizes both guest and employee satisfaction. Marriott’s culture encourages personal development and the pursuit of excellence, making this an excellent opportunity for candidates passionate about hospitality and service excellence.

Job Requirements

  • high school diploma or GED
  • three years experience in guest services, front desk, housekeeping, or related professional area
  • OR two-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
  • one year experience in guest services, front desk, housekeeping, or related professional area
  • ability to work overnight shifts
  • strong communication and interpersonal skills
  • basic knowledge of hotel operations
  • proficiency in using hotel management software
  • physical ability to perform duties related to housekeeping and operations
  • commitment to guest satisfaction and quality standards

Job Qualifications

  • high school diploma or GED with three years experience in guest services, front desk, housekeeping, or related area
  • OR two-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major with one year experience in guest services, front desk, housekeeping, or related area

Job Duties

  • open and close front desk shifts and housekeeping ensuring completion of assigned shift checklist and other duties
  • run and review critical information contained in room operations reports
  • understand the functions of recreation, laundry, housekeeping, bell staff, AYS, front desk and concierge/guest services operations
  • operate all department equipment as necessary and report malfunctions
  • ensure employees have the proper supplies and uniforms
  • understand night audit procedures and utilize reports as necessary
  • comply with loss prevention policies and procedures
  • communicate performance expectations to employees in accordance with job descriptions
  • handle employee questions and concerns
  • schedule employees according to business demands and track employee time and attendance
  • supervise same day selling procedures to maximize room revenue and property occupancy
  • verify accuracy of room rates to maximize revenue opportunities
  • use budgets, operating statements, and payroll progress reports to assist in managing room operations
  • participate in managing departmental controllable expenses to achieve or exceed budget goals
  • understand the impact of room operations on overall property financial goals
  • assist in investigating employee and guest accidents
  • assist in use of guest information tracking system to ensure successful repeat guest recognition program
  • set positive example for guest relations
  • interact with guests to obtain feedback on product quality and service levels and handle guest problems and complaints
  • assist in review of comment cards and guest satisfaction results with employees

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef