Assistant Rooms Operations Manager

Sheraton Austin Georgetown Hotel & Conference Center, located in Georgetown, Texas, is part of the globally recognized Sheraton brand under Marriott International. With a legacy dating back to 1937, Sheraton is known for creating welcoming environments where guests can gather, connect, and experience thoughtful hospitality. Marriott International prides itself on fostering a diverse and inclusive workplace where every associate's unique background is celebrated and valued. As a leading hotel and conference center, the Sheraton Austin Georgetown offers a rich blend of culture, talent, and experiences to both guests and employees. The establishment is dedicated to delivering memorable guest experiences through excellent service, comfort, and a strong sense of community in over 400 locations worldwide.

The role offered is an entry-level management position within the Rooms and Guest Services Operations department, specifically supporting daily activities related to Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. This full-time management position is designed for individuals passionate about hospitality and ready to contribute to guest satisfaction and efficient hotel operations. The hourly wage ranges from $25.77 to $29.33, with bonus eligibility, making it an attractive opportunity for growing professionals.

The Management of Rooms Operations Assistant facilitates and supports various operational tasks to ensure smooth shift openings and closings for Front Desk and Housekeeping departments. This role involves reviewing critical room operations reports, understanding multiple department functions, and ensuring that employees have the necessary supplies and uniforms. The person in this position also comprehends night audit procedures and strictly adheres to the hotel's loss prevention policies. Scheduling employees effectively to meet business demands, handling employee concerns, and maintaining high performance through clear communication of expectations are vital responsibilities.

Additionally, this role contributes to managing operating budgets by supervising same-day selling procedures to maximize room revenue and occupancy, verifying room rate accuracy, and monitoring departmental controllable expenses. The position supports the overall property financial goals by understanding the impact of room operations on these objectives.

Beyond operational management, providing and managing an exceptional guest experience is paramount. The assistant manager helps investigate guest and employee accidents, utilizes guest information tracking systems to promote repeat guest recognition, and responds proactively to guest feedback, including complaints and satisfaction surveys. Setting a positive example for guest relations and collaborating with staff to enhance service quality are essential aspects of the role.

As part of the Sheraton family and Marriott International's portfolio, this position offers the chance to be part of a reputable and globally connected team. Ideal candidates are team players enthusiastic about delivering meaningful guest experiences, with a commitment to upholding the brand's values as The World's Gathering Place. This role not only fosters professional growth but also offers employees a chance to belong to an amazing global team, be where they can do their best work, begin their purpose, and become the best version of themselves.