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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
Sheraton Austin Georgetown Hotel & Conference Center, located in Georgetown, Texas, is part of the globally recognized Sheraton brand under Marriott International. With a legacy dating back to 1937, Sheraton is known for creating welcoming environments where guests can gather, connect, and experience thoughtful hospitality. Marriott International prides itself on fostering a diverse and inclusive workplace where every associate's unique background is celebrated and valued. As a leading hotel and conference center, the Sheraton Austin Georgetown offers a rich blend of culture, talent, and experiences to both guests and employees. The establishment is dedicated to delivering memorable guest experiences through... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in guest services, front desk, housekeeping or related area
- Or 2-year degree from accredited university in hospitality or related major
- Minimum 1 year experience in guest services, front desk, housekeeping or related area if holding degree
- Ability to operate departmental equipment
- Knowledge of night audit procedures
- Understanding of loss prevention policies
- Strong communication skills
- Leadership experience
- Ability to schedule employees and track attendance
- Ability to manage budgets and financial reports
- Customer service skills
- Problem-solving abilities
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in related area
- Strong understanding of hotel operations including recreation, laundry, housekeeping, and concierge services
- Ability to operate departmental equipment
- Knowledge of night audit procedures and loss prevention policies
- Excellent communication and leadership skills
- Ability to schedule and manage employee attendance effectively
- Proficiency in using budgets, operating statements and payroll reports
- Experience in customer service and guest relations
- Problem-solving skills and ability to handle guest complaints
Job Duties
- Open and close Front Desk and Housekeeping shifts ensuring completion of assigned shift checklist and other duties
- Run and review critical information contained in room operations reports
- Understand the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
- Operate department equipment as necessary and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand night audit procedures and utilize reports as necessary
- Comply with loss prevention policies and procedures
- Communicate performance expectations to employees
- Handle employee questions and concerns
- Effectively schedule employees to meet business demands and track time and attendance
- Supervise same day selling procedures to maximize room revenue and occupancy
- Verify accuracy of room rates to maximize revenue opportunities
- Use budgets, operating statements and payroll reports to assist in managing Room Operations
- Participate in management of departmental controllable expenses to meet budgeted goals
- Understand impact of Room Operations on overall property financial goals
- Assist in investigation of employee and guest accidents
- Use guest information tracking system to promote repeat guest recognition program
- Set a positive example for guest relations
- Interact with guests to obtain feedback and handle complaints
- Assist in review of comment cards and guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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