Assistant Room Operations Manager

Marriott International is a globally renowned hospitality leader recognized for its exceptional service and dedication to creating memorable guest experiences. With a significant presence worldwide, Marriott Hotels are synonymous with luxury, comfort, and innovative hospitality. The company is committed to fostering an inclusive workplace that values diverse backgrounds and talents, ensuring opportunities for all associates. Marriott Hotels continually elevates the art of hospitality, blending tradition with modernity to deliver thoughtful and heartfelt service that guests can rely on. By joining Marriott Hotels, employees become part of a prestigious portfolio under Marriott International, working in an environment where they can thrive, belong, and grow both professionally and personally.

This full-time management role located in Houston, Texas, within the Rooms and Guest Services Operations category, offers a competitive hourly wage ranging from $25.77 to $28.37 and includes eligibility for bonuses. The position focuses on supporting the day-to-day activities of Rooms Operations encompassing Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. Responsibilities involve assisting in employee coordination to manage guest arrival and departure procedures efficiently while upholding rigorous property cleanliness standards. The role is integral to ensuring guest satisfaction and maintaining employee morale while achieving operational budget goals.

As an entry-level management position, this job demands an individual who is well-versed in several operational aspects of a hotel. Candidates will be expected to open and close shifts at the Front Desk and Housekeeping departments, complete assigned shift checklists, review critical room operations reports, and understand the functional requirements of various guest service departments. The role also involves operating departmental equipment, ensuring employees have adequate supplies and uniforms, comprehending night audit reports, and complying with loss prevention policies. Additionally, the position includes communicating performance expectations to employees, handling employee inquiries, scheduling staff per business demands, and monitoring employee time and attendance.

The successful candidate will contribute to managing departmental budgets by understanding same-day selling procedures to maximize room revenue, verifying room rate accuracy, using financial reports to assist in operations management, and participating in controlling departmental expenses. Beyond operational and financial oversight, the role focuses on enhancing the guest experience by investigating employee and guest accidents, utilizing guest tracking systems to support repeat guest recognition programs, setting positive examples in guest relations, interacting with guests to obtain and respond to feedback, and assisting in analyzing guest satisfaction results to improve service quality.

Marriott International values associates who demonstrate a commitment to excellence, teamwork, and personalized service. This role offers an opportunity to develop management skills within a dynamic environment that prioritizes guest satisfaction and operational efficiency. Joining Marriott Hotels means becoming part of a global team dedicated to doing their best work, beginning with purpose, belonging to an amazing community, and becoming the best version of oneself.