Assistant Restaurant Manager Soundwaves

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $26.92 - $35.10
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
bonus eligibility
Career development opportunities

Job Description

Gaylord Hotels, a prominent part of Marriott International, is renowned for offering extraordinary meeting environments, exceptional services, and innovative programming that connect people in remarkable ways. This well-established hospitality company operates grand, full-service hotels and resorts that blend luxury with unforgettable experiences. Rooted deeply in expertise and leadership within the meetings and events market, Gaylord Hotels is dedicated to creating environments where both guests and employees thrive. The brand emphasizes a culture of creativity, entrepreneurship, and heartfelt service, fostering a collaborative atmosphere among its associates known as STARs. Marriott International, as the parent company, upholds a strong commitment to diversity and inclusion, providing equal opportunities that celebrate the unique backgrounds of its workforce. Our strength lies in the convergence of diverse cultures, talents, and experiences, making us a preferred destination for hospitality professionals aspiring to grow their careers.

The position available at Gaylord Hotels is an entry-level management role within the Food and Beverage sector, encompassing Restaurants, Bars, and Room Service operations. This full-time management role, based in Nashville, Tennessee, offers a competitive hourly wage ranging from $26.92 to $35.10 and is eligible for bonuses, reflecting the company’s recognition of employee contributions and performance. The role is integral to supporting the daily operations across multiple dining venues, ensuring the delivery of exceptional customer service while maintaining operational efficiency and budget adherence.

The successful candidate will assist in menu planning and uphold sanitation standards, assisting servers and hosts during busy meal periods to optimize service flow. Supervision of the Restaurants, Bars, and Room Service Departments is a key responsibility, where the individual plays a vital role in ensuring both guest satisfaction and employee engagement. This management role requires a proactive approach to handling employee relations, resolving operational challenges, and participating in department meetings to communicate clear goals and expectations. The individual will contribute to meeting or exceeding budget targets and guaranteeing compliance with all policies, procedures, and legal standards, including alcohol service regulations.

Additional duties include managing staffing levels effectively, overseeing training initiatives, and fostering a positive work environment that encourages outstanding guest relations and service performance. The role demands hands-on involvement in opening and closing shifts, directly performing employee duties when necessary, and setting a positive example through excellent leadership. This leadership position is suited for professionals with a background in food and beverage or related industries who desire to advance their careers in a dynamic, supportive, and inclusive hospitality setting. Marriott International’s values of purpose, belonging, and growth are deeply embedded within this role, offering the chosen candidate the opportunity to develop fully and become the best version of themselves within a company acclaimed for its extraordinary service and career development opportunities.

Job Requirements

  • high school diploma or GED
  • three years experience in the food and beverage, culinary, or related professional area
  • or two-year degree from an accredited university in food service management, hotel and restaurant management, hospitality, business administration, or related major
  • one year experience in the food and beverage, culinary, or related professional area
  • strong leadership and communication skills
  • ability to work full time
  • willingness to supervise and manage restaurant operations
  • ability to handle guest interactions professionally
  • knowledge of sanitation standards
  • compliance with local alcohol service laws
  • commitment to company values and equal opportunity employment

Job Qualifications

  • high school diploma or GED with three years experience in food and beverage, culinary, or related professional area
  • or two-year degree from an accredited university in food service management, hotel and restaurant management, hospitality, business administration, or related major with one year experience
  • strong leadership and communication skills
  • knowledge of food and beverage operations and sanitation standards
  • ability to handle multiple tasks and work in a fast-paced environment
  • customer service orientation
  • basic financial understanding pertinent to budget goals
  • ability to supervise and motivate a team
  • familiarity with alcohol service laws and compliance

Job Duties

  • handles employee questions and concerns
  • monitors employees to ensure performance expectations are met
  • provides feedback to employees based on observation of service behaviors
  • assists in supervising daily shift operations
  • supervises restaurant and all related areas in the absence of the director of restaurants or restaurant manager
  • participates in department meetings by communicating a clear and consistent message regarding departmental goals
  • ensures all employees have proper supplies, equipment and uniforms
  • communicates to chef and restaurant manager any issues regarding food quality and service levels
  • assists in ensuring compliance with all restaurant policies, standards and procedures
  • monitors alcohol beverage service in compliance with local laws
  • assists in achieving or exceeding budgeted goals
  • performs all duties of restaurant employees and related departments as necessary
  • opens and closes restaurant shifts
  • interacts with guests to obtain feedback on product quality and service levels
  • supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
  • encourages employees to provide excellent customer service within guidelines
  • handles guest problems and complaints, seeking assistance from supervisor as necessary
  • strives to improve service performance
  • sets a positive example for guest relations
  • assists in the review of comment cards and guest satisfaction results with employees
  • meets and greets guests
  • supervises on-going training initiatives
  • uses all available on the job training tools for employees
  • communicates performance expectations in accordance with job descriptions for each position
  • coaches and counsels employees regarding performance on an on-going basis

Job Criteria

Experience

Entry Level (1-2 years)


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