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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.96 - $35.58
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Gaylord Hotels is a distinguished leader in the hospitality industry, renowned for delivering exceptional meeting and event experiences. As part of the Marriott International portfolio, Gaylord Hotels prides itself on fostering a culture where creativity, entrepreneurship, and heartful service come together to create unforgettable guest experiences. With a commitment to diversity, equity, and inclusion, Gaylord Hotels ensures a welcoming environment where associates from all backgrounds are valued and empowered. The brand's dedication to excellence is reflected not only in its luxurious accommodations and world-class dining but also in its approach to career development, offering employees abundant opportunities for growth, learning,... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in food and beverage or related area
- OR 2-year degree in food service management, hotel and restaurant management, hospitality, business administration, or related major
- 1 year experience in food and beverage or related area
- ability to supervise staff
- excellent interpersonal skills
- strong organizational skills
- availability to work flexible hours including weekends and holidays
- legal right to work in the country
Job Qualifications
- High school diploma or GED with 3 years experience in food and beverage or related area
- OR 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major with 1 year experience
- strong leadership skills
- excellent communication abilities
- proactive problem-solving skills
- experience in customer service
- knowledge of restaurant operations
- ability to work in a fast-paced environment
Job Duties
- Handles employee questions and concerns
- monitors employees to ensure performance expectations are met
- provides feedback to employees based on observation of service behaviors
- assists in supervising daily shift operations
- supervises restaurant and related areas in absence of higher management
- participates in department meetings to communicate goals
- ensures employees have proper supplies, equipment, and uniforms
- communicates issues regarding food quality and service to chef and manager
- assists in ensuring compliance with restaurant policies
- monitors alcohol beverage service compliance
- assists in achieving budgeted goals
- performs duties of restaurant employees as necessary
- opens and closes restaurant shifts
- interacts with guests to obtain feedback on product quality and service
- supervises staffing levels to meet guest service and operational needs
- encourages excellent customer service
- handles guest problems and complaints
- strives to improve service performance
- sets positive example for guest relations
- assists in review of comment cards and guest satisfaction results
- meets and greets guests
- supervises ongoing training initiatives
- uses on-the-job training tools for employees
- communicates performance expectations per job descriptions
- coaches and counsels employees on performance
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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