Assistant Restaurant Manager - QSR (Harrah's LV)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Harrah's is a renowned hospitality and entertainment company known for its vibrant casino and resort experience. With over 2,500 rooms and suites, Harrah's offers a dynamic and energetic environment that combines luxury accommodations, exceptional gaming options, and outstanding dining experiences. The property features 86,000 square feet of casino space and seven distinctive restaurants, including the lively Carnival Court and the Americana-themed Toby Keith's I Love This Bar and Grill, providing guests with a diverse array of entertainment and culinary delights.
Joining the team at Harrah's means becoming part of a fun and friendly atmosphere where employees are valued for their energy and dedication to guest satisfaction. The company emphasizes a positive work culture and encourages team members to engage with guests, making their stay memorable through exceptional service.
The Assistant Restaurant Manager role at Harrah's is essential in supporting the Restaurant Manager in overseeing the day-to-day operations of the restaurant. This position involves managing food preparation and service activities to ensure efficiency and quality. The Assistant Restaurant Manager is responsible for implementing and administering training programs, overseeing staff performance, and ensuring food safety and presentation standards are met. They also manage scheduling to optimize labor use while maintaining high service standards.
In addition to operational duties, the Assistant Restaurant Manager handles customer satisfaction by addressing complaints promptly and ensuring corrective actions are taken. Administrative responsibilities include preparing budgets, analyzing reports, and maintaining inventory controls. The role requires coordination with other departments such as Business Office and Internal Audit to ensure compliance with policies, especially concerning cashier operations.
The position demands strong leadership skills to counsel and guide personnel, conduct performance reviews, and make recommendations on hiring, promotions, and wage adjustments. Candidates must demonstrate effective communication skills in English, proficiency with computer applications like Word, Excel, Windows, and LMS, and possess flexibility to work various shifts. Bilingual abilities are preferred but not mandatory.
Physical requirements include the ability to stand for extended periods, lift or move up to 25 pounds, and perform twisting or bending motions. The work environment may include exposure to smoke-filled areas. Compliance with health and gaming regulations is mandatory, including holding a Nevada Health Card and a Non-Gaming Card.
This full-time role is ideal for individuals with a background in hotel or restaurant management and a passion for delivering high-quality food service and customer experience in a fast-paced, exciting setting like Harrah's. The company offers a great opportunity to grow professionally within the hospitality industry while being part of a team that takes pride in entertaining and satisfying guests.
Joining the team at Harrah's means becoming part of a fun and friendly atmosphere where employees are valued for their energy and dedication to guest satisfaction. The company emphasizes a positive work culture and encourages team members to engage with guests, making their stay memorable through exceptional service.
The Assistant Restaurant Manager role at Harrah's is essential in supporting the Restaurant Manager in overseeing the day-to-day operations of the restaurant. This position involves managing food preparation and service activities to ensure efficiency and quality. The Assistant Restaurant Manager is responsible for implementing and administering training programs, overseeing staff performance, and ensuring food safety and presentation standards are met. They also manage scheduling to optimize labor use while maintaining high service standards.
In addition to operational duties, the Assistant Restaurant Manager handles customer satisfaction by addressing complaints promptly and ensuring corrective actions are taken. Administrative responsibilities include preparing budgets, analyzing reports, and maintaining inventory controls. The role requires coordination with other departments such as Business Office and Internal Audit to ensure compliance with policies, especially concerning cashier operations.
The position demands strong leadership skills to counsel and guide personnel, conduct performance reviews, and make recommendations on hiring, promotions, and wage adjustments. Candidates must demonstrate effective communication skills in English, proficiency with computer applications like Word, Excel, Windows, and LMS, and possess flexibility to work various shifts. Bilingual abilities are preferred but not mandatory.
Physical requirements include the ability to stand for extended periods, lift or move up to 25 pounds, and perform twisting or bending motions. The work environment may include exposure to smoke-filled areas. Compliance with health and gaming regulations is mandatory, including holding a Nevada Health Card and a Non-Gaming Card.
This full-time role is ideal for individuals with a background in hotel or restaurant management and a passion for delivering high-quality food service and customer experience in a fast-paced, exciting setting like Harrah's. The company offers a great opportunity to grow professionally within the hospitality industry while being part of a team that takes pride in entertaining and satisfying guests.
Job Requirements
- must be able to stand for extended periods of time
- must be able to lift, pull, or push 25 lbs
- must be able to twist, bend, or reach with no significant boundaries
- this position may be exposed to a smoke-filled environment
- nevada health card
- non-gaming card
Job Qualifications
- effective communication in English, both verbal and written in a professional manner
- minimum of an associate’s degree, preferably in hotel and/or restaurant management
- graduate of post high school, two-year Culinary Arts School or equivalent technical training in the food service industry may be substituted on a year for year basis
- preferred: bachelor’s degree in hotel or restaurant management
- five years of restaurant/food service experience including three years of supervisory experience
- neat and professional appearance
- ability to compile, compute, and analyze pertinent data needed for reports
- preferred bilingual abilities
- knowledge of computer programs including Word, Excel, Windows, LMS
- flexibility to work various shifts
Job Duties
- manages the day-to-day operation of the restaurant in accordance with established policies and procedures
- establishes and administers training programs within the restaurant including new employee orientation
- directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards
- coordinates the maintenance and development methods for high quality preparation of food
- assists in the maintenance and development of procedures for food service
- presents menu items for maximum customer service satisfaction
- maintains an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum man-hours
- maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated
- monitors appearance of all foods and communicates deviations from standard to salaried food prep supervisor responsible for area
- acts immediately on all customer complaints to ensure that corrections are made when possible
- compiles annual budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary by the Restaurant Manager or Director of Food & Beverage
- monitors work Food Cashiers to ensure that established policies and procedures are being followed
- overseas all follow-up work to ensure non-recurrence of cashier errors
- works closely with the Business Office and Internal Audit to ensure compliance with established procedures
- counsels, guides, and instructs assigned personnel in the proper performance of their duties
- prepares and coordinates the periodical performance reviews of assigned personnel
- recommends changes including hiring, promotion, demotion, and release of personnel
- recommends wage and salary adjustments for personnel within established guidelines
- interviews potential employees who have been recommended by Personnel
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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