Assistant Restaurant Manager at Thomas Hammer

Spokane, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $65,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

401(k) with Company Match

Paid Time Off

Employee assistance program

Tuition Reimbursement

Job Description

SSP America is a leading operator of food and beverage outlets in travel locations, dedicated to delivering authentic dining experiences that capture the 'taste of place'. Operating in nearly 40 countries, SSP America specializes in airport dining, serving millions of travelers each year with high-quality food options and exceptional service. At Thomas Hammer, located in the bustling Spokane International Airport (GEG), SSP America brings a unique blend of passion for great food, exceptional service, and a welcoming atmosphere that makes every traveler's experience memorable. The company thrives on creating vibrant, customer-centric environments that showcase local flavors and meet the highest standards of quality and safety.

SSP America is currently seeking a dedicated Assistant Restaurant Manager to join the team at Thomas Hammer. This full-time, hourly, non-exempt position offers a competitive salary of $65,000 per year, based on a 50-hour work week, along with a comprehensive benefits package. The Assistant Restaurant Manager will work closely with the General Manager to ensure smooth day-to-day operations, uphold service quality, and foster a positive work environment. This role is ideal for someone passionate about hospitality and leadership, ready to contribute to a dynamic setting in a high-volume airport location where no two days are the same.

The Assistant Restaurant Manager will lead a team of Food Travel Experts, overseeing operational functions such as hiring, training, scheduling, and mentoring to ensure outstanding guest experiences. Attention to detail in compliance with health, safety, and food sanitation regulations is critical, as is managing inventory, product quality, and cash handling processes. The role requires effective communication skills to manage guest feedback and collaborate with management and team members. This position also offers quarterly performance bonuses and an annual super bonus plan, making it a rewarding opportunity for career growth within a global leader in travel dining.

Job Requirements

High school diploma or equivalent
2+ years of experience in restaurant management
Prior supervisory experience preferred
Knowledge of food safety standards such as HACCP and ServSafe
Strong leadership and communication skills
Ability to work flexible hours including early mornings, evenings, and weekends
Ability to manage inventory and cash handling
Must be able to work in a fast-paced, high-volume environment

Job Qualifications

2+ years of restaurant management experience in full-service dining
1+ year of kitchen or back-of-house supervisory experience preferred
Proven ability to lead teams, manage schedules, and control costs
Knowledge of HACCP, ServSafe, health, and safety regulations
Strong communication, organizational, and time-management skills
Flexibility to work a variety of shifts, including early mornings, evenings, and weekends

Job Duties

Lead daily restaurant operations opening, service, and closing procedures
Hire, train, schedule, and mentor team members to deliver outstanding guest experiences
Ensure compliance with health, safety, and food sanitation regulations
Maintain inventory, place orders, and manage product quality and presentation
Oversee cash handling and reconciliation, ensuring adherence to company policies
Monitor performance, provide coaching, and conduct disciplinary actions when needed
Communicate effectively with management and team members, addressing guest feedback promptly