Assistant Restaurant Manager

Bradley International Airport (BDL) is a major airport serving the Hartford, Connecticut area and remains one of the busiest airports in New England. The airport offers both domestic and international flights and serves millions of passengers annually. Situated in such a dynamic environment, various retail, dining, and service establishments operate within the airport to accommodate the needs of travelers. Among these establishments is Chick-Fil-A, a well-known quick-service restaurant famous for its customer service excellence, high-quality food, and strong commitment to community values. Chick-Fil-A at Bradley International Airport offers travelers a chance to enjoy their signature meals in a fast-paced, high-volume airport setting.

This job posting is for an Assistant Restaurant Manager position at Chick-Fil-A located within Bradley International Airport. The role offers an effective total compensation of approximately $62,000 per year, based on a typical 50-hour work week, supplemented with quarterly bonus opportunities and a year-end super bonus, providing financial incentives for performance. This full-time position invites experienced food service professionals with a genuine passion for quick-service restaurant management and leadership. The Assistant Restaurant Manager is responsible for overseeing an energetic team as well as the day-to-day operational activities of the restaurant in a busy airport environment.

The role requires a mix of leadership, operational oversight, and customer service excellence. Key responsibilities include managing all front-of-house and kitchen activities, ensuring food cost control, leading and developing team members, maintaining effective systems and processes, as well as merchandising and display management. The Assistant Restaurant Manager will be expected to handle office management tasks, engage in forecasting and budgeting activities, and address problem-solving challenges that arise in a fast-paced environment. This multifaceted role requires effective organizational maturity and ability to prioritize activities to maintain a smooth operation.

Working in such a fast-paced airport environment means the successful candidate should be comfortable handling high-volume food service demands and managing a diverse team. The ideal candidate has at least two years of restaurant or food service supervisory experience, including at least one year in quick-service restaurant management. Chick-Fil-A management certification is highly desired, and a culinary background is considered a plus. Proficiency in computer literacy including MS Office and Point-of-Sale (POS) systems is essential to effectively manage day-to-day operations.

The role also calls for exceptional interpersonal skills to interact with all levels of staff including executives, union representatives, and hourly team members. Conflict resolution skills are important given the customer-facing nature of the job and the diverse teams involved. High school diploma or equivalent is required, with preference given to candidates with associate degrees or equivalent coursework.

Joining Chick-Fil-A at Bradley International Airport offers dynamic work conditions in a vibrant setting. Career growth and development opportunities are available within one of the world’s largest restaurant operators. Other benefits include comprehensive health, dental, vision, and life insurance plans, paid time off, a 401K plan with company match, and an employee assistance program. This role is perfect for professionals eager to contribute to exceptional food service and customer experiences in a unique airport dining environment.