Assistant Restaurant Manager

Oakland International Airport, known as OAK, is a bustling hub serving millions of travelers each year in the San Francisco Bay Area. Within this vibrant environment, SSP America operates multiple food and beverage establishments, including popular brands such as Oakland Draft House, A's Clubhouse, Peet's Coffee, and the newly launching Forge Pizza. SSP America is one of the world's leading operators of food concessions in travel locations, managing an extensive portfolio with a commitment to quality, innovation, and customer satisfaction. Their operations are tailored to meet the demands of a fast-paced travel setting, providing travelers with memorable dining experiences.\n\nThe current opportunity is for the role of Assistant Restaurant Manager at Forge Pizza, located within the dynamic setting of Oakland International Airport. As an Assistant Restaurant Manager, you will play a crucial role in overseeing both front-of-house and back-of-house operations in a high-volume food service environment. This full-time, hourly, non-exempt position offers an annual salary of $72,000 based on a 50-hour work week, with additional opportunities to earn quarterly bonuses and a year-end super bonus, reflecting SSP America’s emphasis on rewarding outstanding performance. A comprehensive benefits package is included, which covers health, dental, vision, life insurance, paid time off, a 401K plan with company match, and an Employee Assistance Program, underscoring the company’s dedication to employee well-being and career growth.\n\nIn this leadership role, you will be responsible for supervising and managing team members, ensuring that food quality, safety, and brand standards are maintained at all times. Your duties will encompass cost control measures including food and labor expense management, recruiting and training staff to develop a cohesive and motivated team of Food Travel Experts, and maintaining compliance with company policies and health regulations. You will also handle merchandising tasks such as inventory control, signage, and display standards, alongside office management responsibilities including funds oversight, inventory purchasing, scheduling, and payroll. Your ability to forecast sales and assist in budget analysis will be vital to the financial health of the operation. Strong problem-solving skills will enable you to address and escalate operational issues promptly and effectively.\n\nThis role is ideal for candidates with at least two years of experience in restaurant or food service management, possessing a high school diploma or equivalent, with a preference for those with relevant coursework or an associate’s degree. Proficiency in MS Office and POS systems, combined with experience in full-service restaurant management, including bar handling, will set you apart. Excellent interpersonal and communication skills are essential to interact with executives, diverse teams, and customers, alongside demonstrated conflict resolution capabilities.\n\nJoining SSP America as an Assistant Manager at Forge Pizza offers an exciting career path in a high-energy airport environment, with substantial potential for career growth within one of the world’s largest restaurant operators. If you are passionate about leading a food service team and delivering outstanding customer experiences in a fast-paced setting, this is an unparalleled opportunity to showcase your skills and contribute to an expanding brand in a prime travel location.