Assistant Restaurant Manager

Dunkin' is a leading global quick-service restaurant brand that has been serving customers with its renowned coffee and baked goods since its founding in 1950. With a rich history spanning over seven decades, Dunkin' has become America's favorite all-day, everyday stop for coffee, donuts, bagels, muffins, and various other delectable treats. The company stands out as a market leader in several categories, including hot regular, decaf, and flavored coffee, as well as iced coffee and baked goods, earning top customer loyalty rankings by Brand Keys for 14 consecutive years. Headquartered in Canton, Massachusetts, Dunkin' operates over 13,100 restaurants across 41 countries, making it a globally recognized and trusted brand. As part of the Dunkin' Brands Group, Inc., Dunkin' is committed to delivering high-quality food and beverage options while fostering a vibrant and inclusive work culture that propels its continued growth and success.

We are currently seeking dedicated and motivated Assistant Restaurant Managers to join our Dunkin' team. This full-time role focuses on assisting the Restaurant Manager in cultivating a team of committed individuals who consistently deliver excellent guest experiences and contribute to achieving profitable top-line sales. The Assistant Restaurant Manager is pivotal in recruiting, hiring, onboarding, and developing crew members and shift leaders, ensuring that team members not only meet but exceed performance expectations and uphold Dunkin's brand standards.

The role encompasses operational excellence by fostering a guest-first culture, ensuring proper staffing across shifts, and maintaining a safe and healthy environment that adheres strictly to food safety, sanitation guidelines, and applicable laws. The Assistant Restaurant Manager is responsible for executing brand standards, recipes, action plans, and marketing promotions effectively to boost productivity, quality, and guest satisfaction. They also play an essential role in reviewing guest feedback and restaurant assessments to implement continuous improvements.

Profitability is another critical aspect of this position, where the Assistant Restaurant Manager helps control costs, execute marketing initiatives, and drive sales goals while supporting new product installations and team training. The successful candidate will need strong leadership qualities, exceptional communication skills, and the ability to develop others through coaching and performance feedback. They should possess a profound understanding of financial management basics, problem-solving capabilities, and an unwavering commitment to exceptional customer service.

This opportunity suits individuals with restaurant or retail supervisory experience who bring energy, enthusiasm, and a passion for the hospitality industry. If you are someone who thrives in a fast-paced environment and seeks to make a meaningful impact by driving team success and delivering outstanding guest experiences, the Assistant Restaurant Manager position at Dunkin' offers an exciting path for growth and professional development within a globally respected brand.