
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling
Job Description
Located at 6500 S Central Ave in Bedford Park, Illinois, this opportunity is within one of America's most recognized and trusted brands in the quick-service restaurant industry, Dunkin'. Founded in 1950, Dunkin' has established itself as the favorite stop for coffee and baked goods, serving millions of loyal customers daily. With more than 13,100 restaurants across 41 countries, Dunkin' prides itself on its commitment to quality, customer service, and community engagement. The company is part of the Dunkin' Brands Group, Inc., headquartered in Canton, Massachusetts, and continues to lead in the market categories of hot and iced coffee, donuts, bagels, and muffins. Known for maintaining the number one ranking in customer loyalty in the coffee category by Brand Keys for 14 consecutive years, Dunkin' offers a dynamic work environment focused on excellence, innovation, and growth.
The Assistant Restaurant Manager role at this Dunkin' location is designed for motivated individuals eager to play a key part in leading a dedicated team that delivers outstanding guest experiences and achieves profitable sales growth. As an Assistant Restaurant Manager, you will support the Restaurant Manager in recruiting, hiring, onboarding, and developing a cohesive team of Crew and Shift Leaders to create a welcoming culture that prioritizes guest satisfaction. This leadership position requires a hands-on approach to managing daily operations, ensuring compliance with safety and quality standards, and driving initiatives that align with the company’s operational and financial goals. This full-time management role is integral to maintaining the Dunkin' promise of consistent product quality, excellent customer service, and a safe, engaging workplace.
Key responsibilities include fostering a team environment where accountability and communication flourish, supporting operational excellence through precise staffing and adherence to brand standards, and championing profitability by controlling costs and executing marketing and new product promotions effectively. The Assistant Restaurant Manager will be tasked with reviewing guest feedback, restaurant performance results, and working collaboratively with the management team to implement improvements that elevate the customer experience and operational efficiency.
This role encourages development of strong leadership, problem-solving, and interpersonal skills, emphasizing continuous improvement, team morale, and employee engagement. Ideal candidates will be proficient in basic computer skills, capable of managing financial aspects of the restaurant, fluent in English, and possess prior experience in a restaurant, retail, or supervisory role. The position demands high energy, attention to detail, and a passion for delivering the Dunkin' brand standards consistently. The ability to analyze performance data and make informed decisions to enhance sales and guest satisfaction is critical.
Joining Dunkin' means becoming part of a supportive company culture that values integrity, teamwork, and professional growth. With opportunities to develop individual team members, implement business-driven strategies, and maintain high standards, the Assistant Restaurant Manager position offers a rewarding career path in a globally recognized brand. Apply now to join Dunkin' and take the next step in your management career where you can make a meaningful impact every day.
The Assistant Restaurant Manager role at this Dunkin' location is designed for motivated individuals eager to play a key part in leading a dedicated team that delivers outstanding guest experiences and achieves profitable sales growth. As an Assistant Restaurant Manager, you will support the Restaurant Manager in recruiting, hiring, onboarding, and developing a cohesive team of Crew and Shift Leaders to create a welcoming culture that prioritizes guest satisfaction. This leadership position requires a hands-on approach to managing daily operations, ensuring compliance with safety and quality standards, and driving initiatives that align with the company’s operational and financial goals. This full-time management role is integral to maintaining the Dunkin' promise of consistent product quality, excellent customer service, and a safe, engaging workplace.
Key responsibilities include fostering a team environment where accountability and communication flourish, supporting operational excellence through precise staffing and adherence to brand standards, and championing profitability by controlling costs and executing marketing and new product promotions effectively. The Assistant Restaurant Manager will be tasked with reviewing guest feedback, restaurant performance results, and working collaboratively with the management team to implement improvements that elevate the customer experience and operational efficiency.
This role encourages development of strong leadership, problem-solving, and interpersonal skills, emphasizing continuous improvement, team morale, and employee engagement. Ideal candidates will be proficient in basic computer skills, capable of managing financial aspects of the restaurant, fluent in English, and possess prior experience in a restaurant, retail, or supervisory role. The position demands high energy, attention to detail, and a passion for delivering the Dunkin' brand standards consistently. The ability to analyze performance data and make informed decisions to enhance sales and guest satisfaction is critical.
Joining Dunkin' means becoming part of a supportive company culture that values integrity, teamwork, and professional growth. With opportunities to develop individual team members, implement business-driven strategies, and maintain high standards, the Assistant Restaurant Manager position offers a rewarding career path in a globally recognized brand. Apply now to join Dunkin' and take the next step in your management career where you can make a meaningful impact every day.
Job Requirements
- High School diploma or equivalent
- Proven experience in restaurant or retail supervisory role
- Basic computer literacy
- Excellent communication skills in English
- Must be at least 18 years old where applicable
- Ability to perform basic writing tasks
- Strong math and financial skills
- Ability to lead and develop a team
- Commitment to maintaining safety and quality standards
Job Qualifications
- Fluent in English
- Restaurant, retail, or supervisory experience
- Basic computer skills
- At least 18 years of age where applicable
- Basic writing skills
- High School diploma or equivalent
- Proficient in math and financial management
Job Duties
- Assist to recruit, hire, onboard and develop employees
- Communicate job expectations to employees
- Hold team members accountable for their behavior and performance, addressing concerns promptly
- Support the development of team members
- Create and maintain a guest first culture in the restaurant
- Ensure all shifts are appropriately staffed to achieve guest service goals
- Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines
- Comply with all applicable laws
- Ensure Brand standards, recipes and systems are executed
- Help prepare and complete action plans
- Implement production, productivity, quality and guest service standards
- Review guest feedback and restaurant assessment results and implement action plans to drive system improvements
- Control costs to help maximize profitability
- Execute all in-restaurant marketing promotions in a timely manner
- Execute new product roll-outs including team training, marketing and sampling
- Drive sales goals and track results
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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