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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $27.69
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for providing exceptional guest experiences and career opportunities to its associates. The company boasts a diverse portfolio of brands, including Courtyard by Marriott, which focuses on catering specifically to the needs of business travelers through thoughtfully designed services and comfortable accommodations. Courtyard by Marriott Miami Airport, located at 1201 NW 42nd Ave, Miami, Florida, is part of this prestigious network and is committed to delivering a superior travel experience to every guest, whether they are visiting for business or leisure. As part of Marriott International’s dedication to inclusion... Show More
Job Requirements
- high school diploma or GED
- 3 years experience in food and beverage, culinary, or related area
- or 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in food and beverage or related area
- ability to supervise and manage staff
- strong communication and interpersonal skills
- understanding of food safety and sanitation standards
- knowledge of alcohol service compliance
- ability to handle guest complaints professionally
- flexibility to work peak meal periods
- commitment to maintaining operational budgets
Job Qualifications
- high school diploma or GED with 3 years experience in food and beverage, culinary, or related area
- or 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in food and beverage or related area
Job Duties
- handle employee questions and concerns
- monitor employees to ensure performance expectations are met
- provide feedback to employees based on observation of service behaviors
- assist in supervising daily shift operations
- supervise restaurant and related areas in absence of Director or Manager
- participate in department meetings to communicate goals
- ensure employees have proper supplies, equipment, and uniforms
- communicate food quality and service issues to Chef and Manager
- ensure compliance with restaurant policies, standards, and procedures
- monitor alcohol beverage service compliance
- assist in achieving or exceeding budgeted goals
- perform duties of restaurant employees as necessary
- open and close restaurant shifts
- interact with guests to obtain feedback on product quality and service levels
- supervise staffing to meet guest service and operational needs
- encourage employees to provide excellent customer service
- handle guest problems and complaints
- strive to improve service performance
- set positive example for guest relations
- assist in reviewing comment cards and guest satisfaction results
- meet and greet guests
- supervise ongoing training initiatives
- use available training tools for employees
- communicate performance expectations
- coach and counsel employees on performance
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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