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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Training and development opportunities
Job Description
Dunkin' is a leading global restaurant brand known for its commitment to serving quality coffee, donuts, and breakfast items. With a widespread presence and a strong customer base, Dunkin' prides itself on its brand standards, exceptional guest service, and innovative food and beverage offerings. As part of a franchise system, each location operates with a focus on community engagement, operational excellence, and delivering a consistent and welcoming guest experience. The brand supports its restaurant teams with comprehensive training programs and leadership development opportunities, emphasizing a positive work environment and effective teamwork across all shifts.
The role of the Assistant Resta... Show More
The role of the Assistant Resta... Show More
Job Requirements
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Previous leadership experience in retail, restaurant or hospitality
- Ability to train and develop a team
- Availability to stand for extended periods and perform repetitive motion tasks
- Willingness to learn and embrace change
- Strong communication skills
- Ability to work in a small space
- Physical ability to lift packages if applicable
Job Qualifications
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Previous leadership experience in retail, restaurant or hospitality
- Good analytical skills and business acumen
- Ability to work well in a fast-paced team environment
- Strong problem-solving skills
- Ability to train and develop a team
- Excellent time management skills
- Guest-focused approach
- Motivating others
Job Duties
- Perform all responsibilities of restaurant team members as needed
- Lead team meetings along with the Restaurant Manager
- Oversee brand training programs, schedule training, validate and certify team and shift lead staff
- Ensure brand standards, recipes and systems are executed correctly
- Create and maintain a guest focused culture in the restaurant
- Review guest feedback and implement action plans to drive improvement
- Communicate restaurant priorities, goals and results to team members
- Execute new product rollouts including training, marketing and sampling
- Execute point of purchase in-store set up per brand standards
- Maintain a safe, secure and healthy environment by enforcing safety and food sanitation requirements
- Control costs to maximize profitability
- Complete inventory on a scheduled basis
- Support the Restaurant Manager in weekly labor scheduling to meet guest demand
- Assign staff and deployment
- Support in supplier and vendor order completion
- Conduct self-assessments and implement action plans
- Ensure restaurant budget is met
- Manage cash over/short and ensure compliance with cash management policies
- Engage with Dunkin’ Brands Field Operations team as appropriate
- Recruit, hire, onboard and develop restaurant team members
- Assist with performance appraisals
- Coach team members to drive sales and improve guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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