Assistant Restaurant Manager

Dunkin' is a renowned leader in the coffee and baked goods industry, widely recognized as America's favorite all-day, everyday stop for quality coffee and delicious baked treats. Founded in 1950, Dunkin' has built a legacy of customer loyalty and excellence, holding the No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 consecutive years. As a part of the Dunkin' Brands Group, Inc., Dunkin' operates more than 13,100 restaurants across 41 countries worldwide, maintaining a strong presence and reputation for delivering consistent and satisfying guest experiences. The company is headquartered in Canton, Massachusetts, and has a solid commitment to teamwork, operational excellence, and community involvement.

The role of Assistant Restaurant Manager at Dunkin' is fundamental within each restaurant team, supporting the Restaurant Manager in leading a team focused on delivering friendly, efficient, and memorable guest experiences. This role involves actively participating in recruiting, hiring, onboarding, and developing employees to foster a positive and productive work environment. The Assistant Manager helps in communicating job expectations clearly and holds team members accountable to ensure standards are met consistently. They play a vital part in cultivating a guest-first culture, ensuring that each shift is adequately staffed to meet service goals.

Operational excellence is a cornerstone of the position, where the Assistant Restaurant Manager ensures compliance with safety, food safety, and sanitation guidelines, as well as maintaining secure and healthy work environments. They work diligently to enforce brand standards, recipes, and systems, while also preparing and executing action plans to enhance productivity and guest satisfaction. Additionally, this role involves regular review and response to guest feedback and restaurant assessments, driving continuous improvement within the store.

Profitability is a key focus area for the Assistant Restaurant Manager. This includes controlling costs effectively to maximize profitability, executing in-restaurant marketing campaigns, supporting new product rollouts with team training and marketing activities, and consistently driving toward sales targets. The role demands a keen financial acumen, ability to analyze key performance indicators, and translate insights into actionable strategies.

The ideal candidate for the Assistant Restaurant Manager role at Dunkin' possesses strong interpersonal skills, a passion for leadership, and a commitment to upholding high standards in service and operational performance. Responsibilities include developing direct reports through coaching and feedback, managing conflicts with a fair and thoughtful approach, and fostering strong teamwork through open communication and mutual respect. This position offers a chance to grow within a globally recognized brand, take on meaningful leadership challenges, and contribute directly to the ongoing success of the Dunkin' brand.

Employment type for this role includes both full-time and part-time options, offering flexibility to suit different career needs. The compensation package includes bonus pay alongside essential benefits such as paid time off, health insurance, dental insurance, and vision insurance. Dunkin' values diversity and inclusion and welcomes candidates from all backgrounds. This is an on-site position, providing hands-on experience in a dynamic and fast-paced restaurant environment. High school diploma or equivalent is preferred, though no specific educational requirement is mandatory, making this an accessible opportunity for motivated individuals seeking to build a career in restaurant management.