Assistant Restaurant Manager

Dunkin' is a leading global restaurant brand renowned for its delicious coffee and baked goods, with a wide network of franchise locations dedicated to delivering exceptional guest experiences. As a fast-paced and customer-focused restaurant chain, Dunkin' is committed to maintaining high standards of quality, operational excellence, and customer service while supporting its franchisees in managing day-to-day restaurant operations smoothly and profitably.

The role of the Assistant Restaurant Manager at Dunkin' is pivotal in supporting the Restaurant Manager, shift leaders, and the broader team to ensure the successful running of the restaurant. This position is designed for individuals who thrive in a dynamic, customer-centered environment and are passionate about providing strong, positive leadership. The Assistant Restaurant Manager acts as a key leader within the restaurant, stepping in to perform all responsibilities of the Restaurant Manager during their absence. This role encompasses overseeing floor operations, managing brand training programs, and ensuring adherence to company policies, franchisee procedures, and compliance with all applicable laws.

In this role, you will lead and support your team to create a welcoming and guest-focused culture, driving operational excellence and helping build profitable topline sales for the restaurant. You will play a central role in brand training by scheduling, training, validating, and certifying team members and shift leaders in brand standards and procedures. Your responsibilities include maintaining high standards for recipes, systems, and customer interactions, as well as reviewing guest feedback to implement strategic improvements.

As an Assistant Restaurant Manager, you will also be responsible for executing marketing initiatives such as new product rollouts, including the coordination of training, marketing efforts, and sampling where applicable. Maintaining a safe, secure, and healthy environment by enforcing safety, food safety, and sanitation requirements is also critical to your duties.

Efficiency and profitability are key focuses of this role. You will control costs, complete inventory tasks periodically, and support the Restaurant Manager with labor scheduling to ensure shifts are adequately staffed to meet guest needs. Additionally, you will assist with supplier and vendor orders, manage cash over/short reports, and ensure team compliance with cash handling policies. This role requires excellent communication as you will regularly engage with the Dunkin' Brands Field Operations team as necessary.

The Assistant Restaurant Manager is also heavily involved in management activities such as recruiting, hiring, onboarding, and developing new restaurant team members. You will assist in performance appraisals, coach team members to improve sales, profitability, and guest satisfaction, and foster a positive and fun team environment. This role demands good analytical skills, business acumen, and the ability to motivate others while managing multiple priorities efficiently.

Ideal candidates should demonstrate strong problem-solving skills, time management abilities, and a guest-focused approach. Physical demands include standing for extended periods, repetitive bending and stooping, lifting packages if applicable, and working in confined spaces. Previous leadership experience in retail, restaurant, or hospitality is highly valued, along with basic computer skills and proficiency in English communication.

Joining Dunkin' as an Assistant Restaurant Manager offers an opportunity to play an instrumental role in a beloved brand while growing your career in restaurant management and leadership within an energetic and supportive environment.