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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
performance bonuses
Career development opportunities
training programs
Job Description
Dunkin' is a leading global restaurant brand renowned for its delicious coffee and baked goods, with a wide network of franchise locations dedicated to delivering exceptional guest experiences. As a fast-paced and customer-focused restaurant chain, Dunkin' is committed to maintaining high standards of quality, operational excellence, and customer service while supporting its franchisees in managing day-to-day restaurant operations smoothly and profitably.
The role of the Assistant Restaurant Manager at Dunkin' is pivotal in supporting the Restaurant Manager, shift leaders, and the broader team to ensure the successful running of the restaurant. This position is designed for individuals wh... Show More
The role of the Assistant Restaurant Manager at Dunkin' is pivotal in supporting the Restaurant Manager, shift leaders, and the broader team to ensure the successful running of the restaurant. This position is designed for individuals wh... Show More
Job Requirements
- High school diploma or equivalent
- Previous leadership experience in a retail, restaurant, or hospitality environment
- Basic computer proficiency
- Fluency in English communication
- Strong interpersonal and communication skills
- Ability to stand for extended periods and perform physical tasks such as bending, stooping, and lifting
- Willingness to work in a fast-paced environment
- Ability to work flexible hours including weekends and holidays
- Commitment to maintaining safety and sanitation standards
Job Qualifications
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management skills
- Previous leadership experience in retail, restaurant, or hospitality
- Good analytical skills and business acumen
- Ability to work well within a fast-paced team environment
- Strong time management and problem-solving skills
- Ability to train and develop a team
- Guest-focused mindset
- Positive attitude and willingness to learn and embrace change
- Motivational skills to lead others effectively
Job Duties
- Perform all responsibilities of restaurant team members
- Lead team meetings along with restaurant manager
- Oversee brand training programs including scheduling, training, validating, and certifying team and shift lead staff
- Ensure brand standards, recipes, and systems are executed
- Create and maintain a guest-focused culture in the restaurant
- Review guest feedback results and implement action plans to drive improvement
- Communicate restaurant priorities, goals, and results to restaurant team members
- Execute new product rollouts including training, marketing, and sampling where applicable
- Set up point of purchase instore displays per brand standards
- Maintain a safe, secure, and healthy environment by enforcing safety, food safety, and sanitation requirements
- Control costs to maximize profitability
- Complete inventory periodically
- Support restaurant manager in labor scheduling and staffing
- Support restaurant manager in assigning staff and deployment
- Assist with supplier and vendor orders
- Conduct self-assessments and develop action plans
- Manage cash over/short and ensure compliance with cash handling policies
- Engage with Dunkin' Brands Field Operations team as appropriate
- Recruit, hire, onboard, and develop restaurant team members
- Assist with team and shift lead performance appraisals
- Coach team members to drive sales, improve profitability and guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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