Assistant Restaurant Manager

Mesa, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Paid Time Off

flexible scheduling

Referral program

Paid training

employee discount

Job Description

Long John Silver's is a well-established seafood restaurant chain with over 50 years of tradition in serving crispy and delicious seafood dishes. With nearly 500 locations nationwide, it has become a beloved destination for families seeking memorable dining experiences. The company is proud of its legendary menu items including batter-dipped wild-caught whitefish, shrimp, chicken, and their famous hushpuppies. Long John Silver's mission is to be the world's favorite seafood restaurant, and to achieve this, they live by their PIRATE values which embody the core principles of their business: People First, Integrity, Recognition, Accountability, Teamwork, and Excellence. These values foster a supportive, honest, and high-quality working environment for both employees and guests.

The role of Assistant Restaurant Manager at Long John Silver's offers a unique opportunity to lead and inspire a dedicated team while delivering exceptional guest experiences. This position focuses on ensuring customer satisfaction by addressing guest concerns promptly and effectively. As a leader, you'll motivate crew members to perform at their best and implement customer feedback collected through the Voice of the Customer system to improve service quality continuously. Maintaining optimal staffing levels is crucial to meet service demands while promoting a respectful and accountable workplace culture. You will also oversee food safety and quality standards to ensure that every dish served meets the company’s high expectations for taste and presentation.

In addition to guest and team management, the Assistant Restaurant Manager is responsible for contributing to the restaurant’s financial performance by minimizing waste and managing product inventory efficiently. Providing a clean, safe, and welcoming environment for customers and staff alike is an essential part of this role. The position demands a hands-on leader who is enthusiastic, reliable, and capable of thriving in a fast-paced setting. Whether it’s handling the operational aspects or engaging positively with guests, the Assistant Restaurant Manager plays a critical role in sustaining the reputation of Long John Silver's as a top choice for seafood dining.

Job Requirements

Must be 18 years or older
High school diploma or equivalent required
Minimum of 3 months experience as a Shift Manager
Pass the Assistant General Manager Readiness Checklist
Available to work a minimum of 40 hours per week, including nights and weekends
Valid Driver's License and reliable transportation
Take pride in your work and prioritize customer service
Capable of thriving in a fast-paced environment
Practice high standards of food quality and cleanliness
Bring positive energy and enthusiasm to the team
Demonstrate a sense of urgency and commitment to timeliness
Ability to interpret various instructions and solve practical problems
Regularly required to stand, walk, and communicate effectively
Frequently required to handle, feel, and reach with hands and arms
Occasionally required to lift up to 50 pounds and perform various physical activities
Must possess specific vision abilities including peripheral vision
May be occasionally exposed to cooking fumes in a moderate noise environment
Intermittent travel may be required for training and regional support

Job Qualifications

High school diploma or equivalent
Minimum of 3 months experience as a Shift Manager
Ability to interpret instructions and solve practical problems
Excellent customer service skills
Strong leadership and communication abilities
Capability to thrive in a fast-paced environment
Positive energy and enthusiasm

Job Duties

Ensure 100 percent guest satisfaction and resolve customer concerns efficiently
Inspire crew members to exceed performance expectations
Lead the team in utilizing Voice of the Customer (VOC) feedback
Maintain optimal staffing levels to meet guest service needs
Foster a culture of respect and accountability
Deliver positive engagement with every guest interaction
Ensure food safety and quality standards are met in all food handling and presentation
Drive profitability through effective product management and waste minimization
Maintain a clean, safe, and inviting environment