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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.35 - $34.13
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligible
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Job Description
W Philadelphia, part of the W Hotels brand under the Marriott International umbrella, is a vibrant luxury hotel located in the heart of Philadelphia, Pennsylvania. Known for its innovative approach to hospitality and guest experience, W Philadelphia offers a dynamic environment where creativity meets world-class service. The property boasts a dynamic food and beverage scene featuring restaurants, bars, and room service that reflect the brand's commitment to boldness and originality in a luxury setting. W Hotels are globally recognized for their mission to ignite curiosity and expand the world of their guests, creating an energetic and inspiring atmosphere for both... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in food and beverage, culinary, or related area
- or 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in food and beverage, culinary, or related area
- strong leadership and supervisory abilities
- effective communication skills
- knowledge of local alcohol beverage laws and compliance
- ability to manage budgeting and operational goals
- capacity to handle guest complaints and resolve issues professionally
- commitment to maintaining sanitation and safety standards
- availability to work flexible hours including peak meal periods
Job Qualifications
- High school diploma or GED with 3 years experience in food and beverage or related field
- or 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major with 1 year experience
- strong leadership and supervisory skills
- excellent communication and interpersonal skills
- knowledge of food safety and sanitation standards
- customer service orientation
- ability to handle multiple tasks in a fast-paced environment
- basic budgeting and cost control knowledge
Job Duties
- Assist in management of restaurant team including handling employee questions and concerns
- monitor employee performance and provide feedback on service behaviors
- supervise daily shift operations
- oversee restaurant and related areas in absence of Director of Restaurants or Restaurant Manager
- participate in department meetings to communicate goals
- ensure employees have proper supplies, equipment, and uniforms
- communicate with Chef and Restaurant Manager about food quality and service issues
- ensure compliance with restaurant policies, standards, and procedures
- monitor alcohol beverage service in compliance with local laws
- assist in achieving or exceeding budgeted goals
- perform duties of restaurant employees as necessary
- open and close restaurant shifts
- interact with guests to obtain feedback on product quality and service levels
- supervise staffing levels to meet guest service and financial objectives
- encourage employees to provide excellent customer service
- handle guest problems and complaints
- strive to improve service performance
- set a positive example for guest relations
- assist in reviewing comment cards and guest satisfaction results
- meet and greet guests
- supervise ongoing training initiatives
- use on the job training tools for employees
- communicate performance expectations according to job descriptions
- coach and counsel employees regarding performance on an ongoing basis
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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