Assistant Restaurant Manager

Philadelphia, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $28.35 - $34.13

Work Schedule

Standard Hours

Benefits

Relocation assistance

bonus eligible

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

401(k) Plan

Job Description

W Philadelphia, part of the W Hotels brand under the Marriott International umbrella, is a vibrant luxury hotel located in the heart of Philadelphia, Pennsylvania. Known for its innovative approach to hospitality and guest experience, W Philadelphia offers a dynamic environment where creativity meets world-class service. The property boasts a dynamic food and beverage scene featuring restaurants, bars, and room service that reflect the brand's commitment to boldness and originality in a luxury setting. W Hotels are globally recognized for their mission to ignite curiosity and expand the world of their guests, creating an energetic and inspiring atmosphere for both visitors and staff alike. Marriott International is a globally respected leader in hospitality, dedicated to diversity, inclusion, and providing equal opportunities for all associates, cultivating a rich mix of cultures and talents within their workforce.

The position available is an entry-level management role within the food and beverage department at W Philadelphia. This full-time management role involves assisting in the daily operations of the hotel's restaurants, bars, and room service. The manager plays a crucial role in menu planning, maintaining sanitation standards, helping servers and hosts during busy meal times, and supervising staff across multiple departments. The primary goal is to ensure the highest levels of guest and employee satisfaction while managing operational budgets and adhering to legal and organizational standards. The role requires a hands-on leader who can oversee daily restaurant and bar functions, support team members, and uphold the brand's exemplary service standards. The pay range for this position is $28.35 to $34.13 per hour, and it is eligible for bonuses, enhancing total compensation. Additionally, relocation assistance may be provided to qualified candidates. The successful candidate will also be deeply involved in human resource activities, including employee coaching, training, and maintaining a positive work environment that supports staff development and excellent guest relations. Given Marriott’s mission and values, this role is ideal for individuals who are proactive and passionate about hospitality, looking to grow within a prestigious global brand known for redefining luxury hospitality through innovation and cultural diversity.

Job Requirements

High school diploma or GED
3 years experience in food and beverage, culinary, or related area
or 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in food and beverage, culinary, or related area
strong leadership and supervisory abilities
effective communication skills
knowledge of local alcohol beverage laws and compliance
ability to manage budgeting and operational goals
capacity to handle guest complaints and resolve issues professionally
commitment to maintaining sanitation and safety standards
availability to work flexible hours including peak meal periods

Job Qualifications

High school diploma or GED with 3 years experience in food and beverage or related field
or 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major with 1 year experience
strong leadership and supervisory skills
excellent communication and interpersonal skills
knowledge of food safety and sanitation standards
customer service orientation
ability to handle multiple tasks in a fast-paced environment
basic budgeting and cost control knowledge

Job Duties

Assist in management of restaurant team including handling employee questions and concerns
monitor employee performance and provide feedback on service behaviors
supervise daily shift operations
oversee restaurant and related areas in absence of Director of Restaurants or Restaurant Manager
participate in department meetings to communicate goals
ensure employees have proper supplies, equipment, and uniforms
communicate with Chef and Restaurant Manager about food quality and service issues
ensure compliance with restaurant policies, standards, and procedures
monitor alcohol beverage service in compliance with local laws
assist in achieving or exceeding budgeted goals
perform duties of restaurant employees as necessary
open and close restaurant shifts
interact with guests to obtain feedback on product quality and service levels
supervise staffing levels to meet guest service and financial objectives
encourage employees to provide excellent customer service
handle guest problems and complaints
strive to improve service performance
set a positive example for guest relations
assist in reviewing comment cards and guest satisfaction results
meet and greet guests
supervise ongoing training initiatives
use on the job training tools for employees
communicate performance expectations according to job descriptions
coach and counsel employees regarding performance on an ongoing basis