Assistant Restaurant Manager

Dunkin is a globally recognized brand known for its delicious coffee and baked goods, serving millions of customers daily. Established as a leader in the quick-service restaurant industry, Dunkin combines a commitment to quality, convenience, and customer satisfaction. The establishment located at 2720 S Dixie Hwy # E Miami, FL 33133, operates under the franchise model, adhering closely to Dunkin's high standards of operational excellence and brand consistency. This location prides itself on providing a friendly environment where customers can enjoy their favorite coffee, breakfast sandwiches, and other menu items in a welcoming atmosphere.

The role of the Assistant Restaurant Manager at this Dunkin location is critical for maintaining daily operations and ensuring an exceptional guest experience. This position supports the Restaurant Manager and shift leaders by stepping in to manage the restaurant whenever necessary, ensuring smooth operations and adherence to all brand standards. The Assistant Restaurant Manager oversees floor operations and brand training programs, playing a pivotal role in coaching and developing the team to maintain high service standards. With a focus on operational excellence, this role involves managing costs, ensuring compliance with safety and sanitation laws, and optimizing profitability.

Assistant Restaurant Managers at Dunkin lead by example, performing all team member duties and fostering a guest-focused culture. They facilitate team meetings alongside the Restaurant Manager and oversee the training, scheduling, and certification of staff, ensuring that everyone meets brand expectations. Additionally, they actively participate in new product rollouts, marketing efforts, and in-store merchandising, enhancing the overall customer experience.

This role requires strong leadership skills, excellent communication, and the ability to motivate and develop a team in a fast-paced, dynamic environment. The Assistant Restaurant Manager also handles financial management tasks such as cash control, inventory completion, and budget adherence, contributing directly to the restaurant's profitability. They work collaboratively with the Restaurant Manager to staff appropriately based on guest demand and service standards, manage vendor orders, and engage with Dunkin Brands Field Operations as needed.

Successful candidates will have a background in retail, restaurant, or hospitality leadership and demonstrate proficiency with basic computer skills, oral and written English communication, and fundamental math and financial management. Key competencies include strong analytical skills, guest focus, problem-solving abilities, time management, and the enthusiasm to embrace change and continuous learning.

Physically, the role involves activities such as standing for extended periods, repetitive motions like bending and reaching, lifting, and working in relatively small spaces. Wearing headsets and other equipment may also be part of the daily routine. This challenging but rewarding position offers the opportunity to grow within a respected brand and to contribute significantly to a vibrant team environment while driving business success and customer satisfaction.