Assistant Restaurant Manager

Dunkin' is one of the world's leading coffee and baked goods chains, widely recognized for its commitment to quality, customer service, and operational excellence. Founded with the goal of providing premium coffee and delicious treats to customers in a friendly and convenient environment, Dunkin' has grown into a global brand with thousands of franchise locations. The company thrives on innovation, training, and maintaining strong brand standards to ensure that every guest experience is memorable. Within this dynamic environment, teamwork, leadership, and a focus on guest satisfaction are essential components that drive the brand forward.

The role of an Assistant Restaurant Manager at Dunkin' is pivotal to the successful operation of a franchise restaurant. This full-time position entails supporting the Restaurant Manager and shift leaders in day-to-day activities while ensuring that the restaurant meets Dunkin's exacting operational and brand standards. Assistant Managers are expected to assume the responsibilities of the Restaurant Manager in their absence, handling all aspects of floor operations and brand training programs. This leadership role is crucial in reinforcing a positive, guest-focused culture while driving operational excellence and contributing to achieving profitable restaurant sales.

In this role, the Assistant Restaurant Manager works closely with the restaurant team to deliver exceptional guest experiences. They are responsible for leading team meetings, overseeing brand training programs, scheduling, training, validating, and certifying team members and shift leads. They ensure adherence to brand standards, recipes, and systems to maintain consistency and quality. Additionally, the Assistant Manager actively reviews guest feedback, implements action plans to improve service, and communicates restaurant priorities, goals, and results to team members.

Operational responsibilities also include executing new product rollouts with the Restaurant Manager, managing point-of-purchase setups according to brand standards, and maintaining a safe, secure, and healthy work environment by enforcing safety, food safety, and sanitation policies while complying with all applicable laws. The Assistant Manager plays a key role in cost control efforts to maximize profitability, performing inventory tasks as required and supporting labor scheduling to meet guest demand and service standards. Vendor and supplier order management also falls under their purview.

Management duties include recruiting, hiring, onboarding, and developing restaurant staff, assisting in performance appraisals, and coaching the team to drive sales, improve profitability, and enhance guest satisfaction. This role demands strong leadership qualities, good business acumen, problem-solving abilities, time management skills, and a genuine willingness to learn and adapt in a fast-paced team environment. The Assistant Restaurant Manager is also expected to maintain positive interpersonal relationships and motivate others effectively.

Physical demands of the job involve standing for long periods, repetitive motions such as bending and reaching, lifting packages when applicable, wearing a headset, and working in confined spaces. The role requires a demonstrated ability to handle these physical aspects while maintaining focus on delivering exceptional customer service.

Overall, the Assistant Restaurant Manager is a vital link in ensuring Dunkin' franchises operate smoothly, profitably, and in full compliance with brand and legal standards. This role offers an exciting opportunity for individuals looking to grow their leadership skills and play a key role in the success of a globally recognized food and beverage brand.