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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $24.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and development programs
flexible scheduling
Career advancement opportunities
Job Description
Dunkin' is one of the world's leading coffee and baked goods chains, widely recognized for its commitment to quality, customer service, and operational excellence. Founded with the goal of providing premium coffee and delicious treats to customers in a friendly and convenient environment, Dunkin' has grown into a global brand with thousands of franchise locations. The company thrives on innovation, training, and maintaining strong brand standards to ensure that every guest experience is memorable. Within this dynamic environment, teamwork, leadership, and a focus on guest satisfaction are essential components that drive the brand forward.
The role of an Assistant Resta... Show More
The role of an Assistant Resta... Show More
Job Requirements
- High school diploma or equivalent
- Previous leadership experience in retail, restaurant or hospitality
- Basic computer literacy
- Strong communication skills in English
- Ability to perform physical tasks including standing for long periods and repetitive motions
- Ability to lift packages if applicable
- Availability to work flexible hours
- Commitment to following safety, food safety and sanitation regulations
- Must be punctual and demonstrate a positive attitude
- Willingness to learn and adapt to change
- Ability to lead and develop a team
- Guest service orientation
- Basic math skills
Job Qualifications
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management skills
- Previous leadership experience in retail, restaurant or hospitality
- Good analytical skills and business acumen
- Ability to work well with others in a fast paced team environment
- Punctuality, honesty and a positive attitude
- Willingness to learn and embrace change
- Ability to train and develop a team
- Guest focused mindset
- Strong time management skills
- Problem solving abilities
- Ability to motivate others
Job Duties
- Able to perform all responsibilities of restaurant team members
- Lead team meetings along with Restaurant Manager
- Oversee brand training programs including scheduling, training, validating, and certifying team and shift lead staff
- Ensure brand standards, recipes and systems are executed
- Create and maintain a guest focused culture in the restaurant
- Review guest feedback results and implement action plans to drive improvement
- Communicate restaurant priorities, goals and results to restaurant team members
- Execute new product rollouts including training, marketing and sampling where applicable
- Execute point of purchase in-store setup per brand standards
- Maintain a safe, secure and healthy environment by following and enforcing safety, food safety and sanitation requirements
- Control costs to help maximize profitability
- Complete inventory on a periodic basis as determined by franchisee
- Support Restaurant Manager in completion of weekly labor schedule ensuring all shifts are staffed
- Support Restaurant Manager in assigning staff and deployment
- Assist in completion of supplier and vendor orders
- Conduct self-assessments and corresponding action plans
- Ensure restaurant budget is met as determined by franchisee
- Manage cash over/short and ensure team members follow cash management policies
- Engage with Dunkin' Brands Field Operations team as appropriate
- Recruit, hire, onboard and develop restaurant team members
- Assist team and shift lead performance appraisal process
- Coach restaurant team members to drive sales, improve profitability and guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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