
Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career Development
Job Description
Dunkin' is a globally recognized brand founded in 1950, known as America’s favorite all-day, everyday stop for coffee and baked goods. It stands as a market leader in various categories including hot and iced regular, decaf, and flavored coffee, as well as donuts, bagels, and muffins. With more than 13,100 restaurants spread across 41 countries, Dunkin' has built a legacy centered on delivering quality products and exceptional customer experiences. The brand has notably earned the No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 consecutive years. Dunkin' is headquartered in Canton, Massachusetts and is part of the Dunkin' Brands Group, Inc. family of companies. Our franchise, PAGE Ventures, owns and operates multiple Dunkin' locations and upholds the brand's standards and commitment to customers.
We are currently seeking Assistant Restaurant Managers to join our Dunkin' team. This role is pivotal in supporting the Restaurant Manager to cultivate a motivated and dedicated team focused on delivering friendly and efficient guest experiences along with achieving profitable sales results. Assistant Restaurant Managers will assist in recruiting, hiring, onboarding, and developing employees while ensuring excellent operational standards are maintained. This role demands a focus on fostering a guest-first culture, maintaining safety and quality standards, and implementing brand guidelines consistently. You will monitor staffing needs, prepare action plans, manage costs, lead marketing and product rollouts, and track sales goals.
The ideal candidate will demonstrate strong leadership qualities including accountability, integrity, teamwork, and effective problem-solving. They will be responsible for resolving guest concerns, promoting continuous improvement initiatives, and creating an environment that encourages employee development and high performance. The Assistant Restaurant Manager contributes directly to the overall success of the restaurant by leading by example, supporting team goals, and ensuring compliance with company policies and procedures. This role offers an exciting opportunity to grow within a fast-paced, high-energy environment while being part of a well-established and respected brand. If you are passionate about providing excellent customer service, developing strong teams, and driving business success, we invite you to become a valued member of our Dunkin' family.
We are currently seeking Assistant Restaurant Managers to join our Dunkin' team. This role is pivotal in supporting the Restaurant Manager to cultivate a motivated and dedicated team focused on delivering friendly and efficient guest experiences along with achieving profitable sales results. Assistant Restaurant Managers will assist in recruiting, hiring, onboarding, and developing employees while ensuring excellent operational standards are maintained. This role demands a focus on fostering a guest-first culture, maintaining safety and quality standards, and implementing brand guidelines consistently. You will monitor staffing needs, prepare action plans, manage costs, lead marketing and product rollouts, and track sales goals.
The ideal candidate will demonstrate strong leadership qualities including accountability, integrity, teamwork, and effective problem-solving. They will be responsible for resolving guest concerns, promoting continuous improvement initiatives, and creating an environment that encourages employee development and high performance. The Assistant Restaurant Manager contributes directly to the overall success of the restaurant by leading by example, supporting team goals, and ensuring compliance with company policies and procedures. This role offers an exciting opportunity to grow within a fast-paced, high-energy environment while being part of a well-established and respected brand. If you are passionate about providing excellent customer service, developing strong teams, and driving business success, we invite you to become a valued member of our Dunkin' family.
Job Requirements
- At least 18 years of age where applicable
- High School diploma or equivalent
- Basic computer skills
- Restaurant, retail, or supervisory experience
- Proficient in math and financial management
- Fluent in English
- Basic writing skills
- Willingness to work in a fast-paced environment
- Strong communication skills
Job Qualifications
- Fluent in English
- Restaurant, retail, or supervisory experience
- Basic computer skills
- Basic writing skills
- High School diploma or equivalent
- Proficient in math and financial management
- Understands and exceeds guest expectations, needs and requirements
- Displays a sense of urgency with guests
- Seeks ways to improve guest satisfaction
- Resolves guest concerns by following Brand recommended guest recovery process
- Sets and maintains high standards for self and others
- Consistently meets or exceeds goals
- Contributes to the overall team performance
- Reads and interprets reports to establish goals and deliver results
- Seeks ideas and best practices from others and applies them
- Identifies and resolves issues and problems
- Uses information at hand to make decisions and solve problems
- Develops and maintains relationships with team members
- Operates with integrity
- Encourages collaboration and teamwork
- Leads others
- Identifies and communicates team goals
- Monitors progress, measures results and holds others accountable
- Creates strong morale and engagement within the team
- Accepts responsibilities for personal and team commitments
- Recognizes and rewards employee strengths, accomplishments and development
- Seeks to understand conflict through active listening
- Resolves situations using facts and policies
- Works collaboratively with employees to create individual development plans
- Provides challenging assignments to develop others
- Uses coaching and feedback opportunities
- Identifies training needs and supports development resources
- Understands guest and competition
- Applies own expertise to address business opportunities
- Has working knowledge of profit and loss and key financial measurements
Job Duties
- Assist to recruit, hire, onboard and develop employees
- Communicate job expectations to employees
- Hold team members accountable for their behavior and performance, addressing concerns promptly
- Support the development of team members
- Create and maintain a guest first culture in the restaurant
- Ensure all shifts are appropriately staffed to achieve guest service goals
- Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines
- Comply with all applicable laws
- Ensure Brand standards, recipes and systems are executed
- Help prepare and complete action plans
- Implement production, productivity, quality and guest service standards
- Review guest feedback and restaurant assessment results and implement action plans to drive system improvements
- Control costs to help maximize profitability
- Execute all in-restaurant marketing promotions in a timely manner
- Execute new product roll-outs including team training, marketing and sampling
- Drive sales goals and track results
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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