Assistant Restaurant Manager

Elgin, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement plan options

Career development opportunities

supportive work environment

Job Description

Dunkin' is a globally recognized restaurant and coffeehouse chain, widely known for its coffee and baked goods. Established as a leading brand in the quick-service restaurant industry, Dunkin' is committed to delivering high-quality food and beverage experiences to its customers. Operating through franchise partners, Dunkin' maintains a strong focus on brand standards, guest satisfaction, and operational excellence. They have a significant presence in many countries, serving millions of customers daily through their well-established stores. The company prides itself on a culture that fosters teamwork, strong leadership, and continuing education through extensive brand training programs.

The role of an Assistant Restaurant Manager at Dunkin' is essential for supporting the Restaurant Manager and the entire team to deliver exceptional guest experiences and maintain smooth restaurant operations. This position involves direct leadership in the absence of the Restaurant Manager, functioning essentially as a second-in-command. The Assistant Restaurant Manager oversees floor operations, ensures the implementation of brand training programs, and helps promote a positive, guest-focused atmosphere. This leadership role plays a key part in meeting business objectives related to service quality, operational compliance, and financial performance of the restaurant. The Assistant Manager is responsible for enforcing Dunkin' standards, franchisee policies, and all applicable legal requirements within their restaurant.

This role requires a balance of hands-on involvement and strategic oversight including engaging with team members, managing schedules, controlling costs, overseeing safety and sanitation protocols, conducting inventory, and assisting with hiring and developing staff. The Assistant Restaurant Manager also partners closely with the Restaurant Manager to coordinate marketing initiatives, new product rollouts, and the seamless execution of promotional activities while ensuring operational consistency across all shifts.

This position demands a leader who is analytical, business-savvy, and motivated to drive sales growth, improve guest satisfaction, and maintain profitability. The Assistant Restaurant Manager should possess strong communication skills, be willing to adapt and learn continuously, and excel in managing time effectively in a fast-paced, customer-facing environment. The ability to coach, motivate, and build a unified team is critical to success in this role.

Overall, the Assistant Restaurant Manager position at Dunkin' offers a career path in a prominent and dynamic food service company, rewarding those who demonstrate leadership and a commitment to excellence. This full-time role offers opportunities for professional growth within the restaurant operations framework of one of the world’s leading coffeehouse brands.

Job Requirements

High school diploma or equivalent
Previous leadership experience in retail, restaurant or hospitality
Basic computer skills
Fluent in spoken and written English
Basic math and financial management
Ability to work standing for long periods
Ability to perform repetitive motions including bending, stooping and reaching
Ability to lift packages if applicable
Ability to work in small spaces
Demonstrated ability to work well in a team and fast paced environment

Job Qualifications

Basic computer skills
Fluent in spoken and written English
Basic math and financial management
Previous leadership experience in retail, restaurant or hospitality
Good analytical skills and business acumen
Ability to train and develop a team
Strong communication skills
Guest focused approach
Time management
Problem solving
Motivating others
Positive attitude and honesty
Willingness to learn and embrace change

Job Duties

Able to perform all responsibilities of restaurant team members
Lead team meetings, along with Restaurant Manager
Oversee brand training programs, schedule, train, validate, certify team and shift lead staff
Ensure brand standards, recipes and systems are executed
Create and maintain a guest focused culture in the restaurant
Review guest feedback results and implement action plans to drive improvement
Communicate restaurant priorities, goals and results to restaurant team members
Execute along with Restaurant Manager, new product rollouts including training, marketing and sampling where applicable
Execute point of purchase instore set up per brand standards
Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
Control costs to help maximize profitability
Completion of inventory on a periodic basis as determined by Franchisee
Support Restaurant Manager in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
Support Restaurant Manager in assigning staff and deployment
Support to Restaurant Manager in completion of supplier and other vendor orders
Conduct self-assessments and corresponding action plans
Ensure restaurant budget is met as determined by Franchisee
Manage cash over/short in restaurant and ensure team members are following franchisee's cash management policies
Engage with Dunkin' Brands Field Operations team as appropriate
Recruit, hire, onboard and develop restaurant team members
Assist team and shift lead performance appraisal process
Coach restaurant team members to drive sales, improve profitability and guest satisfaction