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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement plan options
Career development opportunities
supportive work environment
Job Description
Dunkin' is a globally recognized restaurant and coffeehouse chain, widely known for its coffee and baked goods. Established as a leading brand in the quick-service restaurant industry, Dunkin' is committed to delivering high-quality food and beverage experiences to its customers. Operating through franchise partners, Dunkin' maintains a strong focus on brand standards, guest satisfaction, and operational excellence. They have a significant presence in many countries, serving millions of customers daily through their well-established stores. The company prides itself on a culture that fosters teamwork, strong leadership, and continuing education through extensive brand training programs.
The role of an Assistant Resta... Show More
The role of an Assistant Resta... Show More
Job Requirements
- High school diploma or equivalent
- Previous leadership experience in retail, restaurant or hospitality
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Ability to work standing for long periods
- Ability to perform repetitive motions including bending, stooping and reaching
- Ability to lift packages if applicable
- Ability to work in small spaces
- Demonstrated ability to work well in a team and fast paced environment
Job Qualifications
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Previous leadership experience in retail, restaurant or hospitality
- Good analytical skills and business acumen
- Ability to train and develop a team
- Strong communication skills
- Guest focused approach
- Time management
- Problem solving
- Motivating others
- Positive attitude and honesty
- Willingness to learn and embrace change
Job Duties
- Able to perform all responsibilities of restaurant team members
- Lead team meetings, along with Restaurant Manager
- Oversee brand training programs, schedule, train, validate, certify team and shift lead staff
- Ensure brand standards, recipes and systems are executed
- Create and maintain a guest focused culture in the restaurant
- Review guest feedback results and implement action plans to drive improvement
- Communicate restaurant priorities, goals and results to restaurant team members
- Execute along with Restaurant Manager, new product rollouts including training, marketing and sampling where applicable
- Execute point of purchase instore set up per brand standards
- Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
- Control costs to help maximize profitability
- Completion of inventory on a periodic basis as determined by Franchisee
- Support Restaurant Manager in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
- Support Restaurant Manager in assigning staff and deployment
- Support to Restaurant Manager in completion of supplier and other vendor orders
- Conduct self-assessments and corresponding action plans
- Ensure restaurant budget is met as determined by Franchisee
- Manage cash over/short in restaurant and ensure team members are following franchisee's cash management policies
- Engage with Dunkin' Brands Field Operations team as appropriate
- Recruit, hire, onboard and develop restaurant team members
- Assist team and shift lead performance appraisal process
- Coach restaurant team members to drive sales, improve profitability and guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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