Assistant Restaurant Manager

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $29.60 - $32.60

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health savings account

401(k) retirement plan

Paid vacation

paid sick days

hotel discounts

educational assistance

Paid parental leave

Life insurance

short-term disability insurance

long-term disability insurance

employee perks

Hospital Indemnity insurance

critical illness insurance

accident insurance

Job Description

Sonesta International Hotels is the eighth largest hotel company in the United States and continues to grow rapidly. The company boasts a diverse portfolio consisting of full-service and focused hotels located in major cities, giving it a prominent presence in the hospitality industry. Sonesta owns, manages, and franchises properties that total over 1,000 across eight countries, making it a global hospitality brand with significant reach. Known for their strong commitment to the human side of hospitality, Sonesta focuses on delivering service with passion, loyalty with purpose, and creating authentic experiences that connect with guests. Their mission is centered on bringing quality, value, and exceptional hospitality to every guest across their expanding portfolio. As a company, Sonesta values resilience, creativity, and a culture of doing the right thing, emphasizing going above and beyond for guests and employees alike.

The role of Assistant Restaurant Manager at Sonesta International Hotels plays a critical part in upholding these values within the food and beverage operation of the hotel. This position supports the Restaurant Manager in leading and managing the day-to-day restaurant functions to meet both brand standards and guest expectations. The Assistant Restaurant Manager ensures the restaurant delivers exceptional food and beverage service while maintaining employee satisfaction. They assist in coordinating food and beverage planning, preparation, and execution for all hotel outlets and functions, ensuring strict adherence to Sonesta’s safety, sanitation, and liquor laws. Furthermore, the role requires active guest engagement by following up on feedback and addressing complaints directly on the floor. The Assistant Restaurant Manager works closely with the kitchen team to maintain an updated menu knowledge and assist in training restaurant staff effectively.

In addition to operational duties, this role involves inventory management, scheduling, and labor forecasting, requiring keen organizational skills and flexibility to adjust according to business demands. The Assistant Restaurant Manager plays a key role in team development through conducting pre-shift meetings, coaching employees, and participating in performance evaluations, all while fostering a fair, collaborative, and motivating work environment that reflects Sonesta’s core values.

Sonesta offers a competitive pay range of $29.60 to $32.60 per hour for this position, highlighting the value placed on experienced food and beverage supervisors. The company also provides a comprehensive benefits package, including medical, dental, and vision insurance, retirement plans with company match, paid time off, and educational assistance, to name a few. Emphasizing career growth and employee well-being, Sonesta ensures a supportive workplace where team members can thrive and deliver memorable hospitality experiences.

Job Requirements

Minimum high school diploma
1-3 years of experience in restaurant supervisory or management role
Experience in a union environment highly preferred
Excellent oral and written communication skills
Excellent organization skills
Proficient in Microsoft Word, Excel, and PowerPoint
Familiarity with food and beverage cost controls
Ability to motivate restaurant staff
Ability to suggestively sell menu items, beverages, and wines
Ability to endure abundant physical movements

Job Qualifications

Minimum high school diploma
College degree strongly preferred
1-3 years of experience in a restaurant supervisory or management role
Experience working in a union environment highly preferred
Excellent oral and written communication skills
Excellent organization skills
Proficient in Microsoft Word, Excel, and PowerPoint
Familiarity with Food and Beverage cost controls
Ability to motivate restaurant staff and maintain a cohesive team
Ability to suggestively sell menu items, beverages, and wines
Physical ability to endure abundant movements associated with job duties

Job Duties

Assist in coordinating, planning, preparing, and executing food and beverage to the highest standards in outlets and functions within the hotel
Follow up on guest feedback
Assist in hiring, training, promotion, and firing of all restaurant employees
Ensure all Sonesta safety and sanitation standards are adhered to, including all local liquor and food safety regulations
Coordinate with Chef of daily menus and educate the team
Visibly work the floor to ensure flawless execution and handle all complaints
Inspect room and tables for proper set-up and cleanliness
Maintain high standards of personal appearance and grooming
Ensure all closing duties for staff are completed before staff sign out
Perform other duties as requested by management
Assist in managing all aspects of the F&B department
Direct and complete scheduled inventories
Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts
Adjust schedules throughout the week to meet the business demands
Conduct pre-shift meetings with staff and review all pertinent information
Assist in annual performance evaluations of team members
Ensure employees are treated fairly and equitably
Coach team by providing specific feedback to improve knowledge, skills, and performance
Establish and maintain open, collaborative relationships with direct reports and the entire Food & Beverage team
Utilize and collaborate with resources across departments and corporate offices
Motivate employees to perform to their highest standard and establish a trusting environment
Focus on the mission and well-being of the department, hotel, and company
Lead by example and operate with integrity and respect
Inspire the team to embrace Sonesta’s core values and guest service standards