Assistant Restaurant Manager

Dunkin', founded in 1950, stands as America's favorite all-day, everyday destination for coffee and baked goods. Recognized as a market leader in several categories including hot regular, decaf, and flavored coffee, as well as donuts, bagels, and muffins, Dunkin' serves millions of customers daily through its extensive network of over 13,100 restaurants across 41 countries. Headquartered in Canton, Massachusetts, Dunkin' is a proud member of the Dunkin' Brands Group, Inc. family of companies. The brand has earned unparalleled customer loyalty, securing the No. 1 ranking in the coffee category for 14 consecutive years by Brand Keys, underscoring its commitment to quality and customer satisfaction. This commitment to excellence and innovation is reflected consistently throughout their operations worldwide.

The role of Assistant Restaurant Manager at Dunkin' is pivotal in driving restaurant success and ensuring exceptional guest experiences. The Assistant Restaurant Manager works closely with the Restaurant Manager to lead a dynamic team dedicated to delivering friendly, efficient service while maximizing profitable top-line sales. This position is integral in recruiting, hiring, onboarding, and developing employees, fostering a positive team environment. By communicating clear job expectations, holding team members accountable, and addressing concerns proactively, the Assistant Manager supports the continuous growth and development of Crew and Shift Leaders.

In addition to cultivating a guest-first culture, the Assistant Restaurant Manager ensures operational excellence by maintaining appropriately staffed shifts, enforcing safety, food safety, and sanitation standards, and adhering to brand standards, recipes, and systems. They assist in creating and executing action plans aimed at improving productivity, quality, and guest satisfaction, reflecting a commitment to superior restaurant operations. A key aspect of this role includes reviewing guest feedback and implementing adjustments to drive ongoing improvements.

From a profitability perspective, the Assistant Restaurant Manager plays an active role in cost control to enhance profitability and leads the execution of in-restaurant marketing promotions, new product rollouts, and team training initiatives. They are responsible for tracking sales goals and analyzing results to help drive the restaurant’s financial success.

This role requires a professional who is fluent in English, has restaurant or retail supervisory experience, possesses basic computer and writing skills, and meets age requirements. A high school diploma or equivalent is necessary, along with proficiency in math and financial management concepts. The ideal candidate demonstrates strong focus and passion, excels in problem-solving and decision-making, cultivates interpersonal relationships, builds effective teams, manages conflict positively, develops direct reports, and possesses solid business acumen. By embodying these competencies, the Assistant Restaurant Manager not only contributes to their team's success but also aligns with Dunkin's broader mission to deliver exceptional value and quality to guests every day.