Assistant Restaurant Manager

Long John Silver's is an iconic seafood restaurant chain with over 50 years of tradition and a commitment to delivering delicious and crispy seafood to families and guests across nearly 500 locations. Known for its batter-dipped wild-caught whitefish, shrimp, chicken, and famous hushpuppies, Long John Silver's has built a reputation for quality and memorable family dining experiences. As a leader in the seafood fast-casual dining segment, the company centers its operations and culture around its PIRATE values: People First, Integrity, Recognition, Accountability, Teamwork, and Excellence. These core values foster a supportive and inclusive environment that values honesty and transparency while celebrating the achievements of its team members and striving for superior quality and service.

The role of Assistant Restaurant Manager at Long John Silver's is pivotal in driving the restaurant's mission to be the world's favorite seafood restaurant. This position entails leading a dedicated team focused on delivering exceptional guest experiences and maintaining the high standards of food safety, quality, and service Long John Silver's is known for. The Assistant Restaurant Manager will be responsible for ensuring 100 percent guest satisfaction by efficiently resolving customer concerns and inspiring crew members to exceed performance expectations through motivation and leadership. A significant part of the role involves leveraging Voice of the Customer (VOC) feedback to continually improve service and product offerings.

In this leadership capacity, you will manage staffing levels to meet guest service needs, foster a culture built on respect and accountability, and maintain a clean, safe, and inviting environment for both guests and employees. Driving profitability through effective product management and waste minimization is also an essential component of the job, as is promoting positive engagement through every interaction with guests. This role is ideal for candidates who are passionate about delivering excellent customer service, thrive in a fast-paced environment, and enjoy working as part of a team. Long John Silver's provides an environment where leadership, dedication, and enthusiasm are recognized and rewarded.