Assistant Restaurant Manager

Duncanville, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

flexible scheduling

Job Description

Dunkin' is a globally recognized leader in the quick-service restaurant industry, known primarily for its delicious coffee and baked goods. Established as a prominent brand with a loyal customer base, Dunkin' operates numerous franchise locations worldwide, each committed to delivering excellent service and high-quality products. This dynamic company prides itself on creating a welcoming environment where both customers and employees feel valued. The franchise model allows local entrepreneurs to operate under the renowned Dunkin' brand, benefiting from established operational standards and marketing strategies to ensure continued growth and success in a fast-paced market.

The role of Assistant Restaurant Manager at Dunkin' is crucial in supporting the Restaurant Manager and shift leaders to ensure smooth daily operations. This position involves stepping into the Restaurant Manager's duties during their absence and managing routine tasks that uphold the brand's standards. The Assistant Restaurant Manager plays a key leadership role in fostering a team-oriented, guest-focused culture during all shifts, driving operational excellence, and helping the restaurant achieve profitable sales. Responsibilities include overseeing floor operations, managing brand training programs, and ensuring the team adheres strictly to Dunkin's policies, procedures, and health and safety regulations.

This role demands strong leadership skills to motivate and develop staff, ensuring everyone performs their duties efficiently and aligns with the company's customer service philosophy. The Assistant Restaurant Manager also works closely with the restaurant team to execute new product rollouts, coordinate inventory management, and maintain cost controls to maximize profitability. They act as a liaison between team members and the Restaurant Manager, communicating key priorities, goals, and guest feedback results to drive continuous improvement.

In addition to managing daily operational tasks, the Assistant Restaurant Manager supports recruitment, hiring, onboarding, and development processes to build a skilled and reliable team. They assist in conducting performance appraisals and coaching staff to enhance sales, improve guest satisfaction, and uphold Dunkin's brand standards. This role requires a hands-on approach, often performing the same duties as team members to lead by example. The position also entails ensuring a safe, secure, and clean environment by enforcing food safety and sanitation requirements.

Ideal candidates will bring prior leadership experience in retail, restaurant, or hospitality settings, along with basic computer, math, and financial management skills. Key competencies include strong analytical abilities, effective communication, time management, problem-solving skills, and a positive, adaptable attitude. Familiarity with cash management policies and labor scheduling will contribute to success in this role. Working at Dunkin' as an Assistant Restaurant Manager offers a stimulating work environment where employees can grow their skill sets while contributing to a beloved brand's continuing success.

Job Requirements

Basic computer skills
Fluent in spoken and written English
Basic math and financial management
Previous leadership experience in retail, restaurant or hospitality
Ability to train and develop a team
Guest focused
Time management
Problem solving
Motivating others

Job Qualifications

Basic computer skills
Fluent in spoken and written English
Basic math and financial management
Previous leadership experience in retail, restaurant or hospitality
Good analytical skills and business acumen
Ability to train and develop a team
Guest focused
Time management
Problem solving
Motivating others

Job Duties

Able to perform all responsibilities of restaurant team members
Lead team meetings along with Restaurant Manager
Oversee brand training programs, schedule, train, validate, certify team and shift lead staff
Ensure brand standards, recipes and systems are executed
Create and maintain a guest focused culture in the restaurant
Review guest feedback results and implement action plans to drive improvement
Communicates restaurant priorities, goals and results to restaurant team members
Execute along with RM, new product rollouts including training, marketing and sampling where applicable
Execution of point of purchase instore set up per brand standards
Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
Control costs to help maximize profitability
Completion of inventory on a periodic basis as determined by Franchisee
Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
Support RM in assigning staff and deployment
Support to RM in completion of supplier and other vendor orders
Conduct self-assessments and corresponding action plans
Ensure restaurant budget is met as determined by Franchisee
Manage cash over/short in restaurant and ensure team members are following franchisee's cash management policies
Engage with Dunkin' Brands Field Operations team as appropriate
Recruit, hire, onboard and develop restaurant team members
Assist team and shift lead performance appraisal process
Coach restaurant team members to drive sales, improve profitability and guest satisfaction