Assistant Restaurant General Manager @ DraftKings Sportsbook

Scottsdale, AZ, USA|Onsite

Job Overview

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

Training and Development

Job Description

TPC Scottsdale is renowned as the home of the largest-attended tournament in the world, the fan-favorite WM Phoenix Open. This iconic golf facility masterfully blends challenge and playability, attracting the sport's top players and recreational golfers alike. Nestled in the rugged Sonoran Desert and framed by the stunning McDowell Mountains, TPC Scottsdale features two championship courses: the world-famous Stadium Course and the picturesque Champions Course. As Arizona’s only PGA TOUR property, it maintains exceptional standards of quality and service, typically reserved for TOUR professionals, creating an unmatched golfing experience for members and guests.

The establishment offers an exciting employment opportunity for individuals passionate about hospitality and food and beverage management. As part of the prestigious TPC Network, employees experience a dynamic work environment where excellence and guest satisfaction are paramount. The Food & Beverage Department plays a vital role in ensuring the daily operations meet established goals related to sales, profitability, and both guest and employee satisfaction. The focus of this role is to oversee and optimize the performance of the department, ensuring all services meet the high standards expected in a premier golf and hospitality setting.

The position involves assuming responsibility for the Food & Beverage Department in the absence of the Restaurant General Manager. It is a leadership role requiring hands-on management of the staff and close collaboration with other departments to deliver seamless service. The role includes responsibilities such as supervising service staff, conducting daily pre-shift meetings, managing reservations, addressing guest complaints, and maintaining departmental compliance with sanitation guidelines, state liquor laws, and company policies.

Furthermore, the position entails significant administrative duties including training staff, managing payroll with the Kronos timekeeping system, assisting with budgeting and financial goals, and supporting marketing efforts. This role requires a proactive approach to problem-solving, operational efficiency, and quality control to enhance both the guest experience and operational profitability.

TPC Scottsdale values professionalism and encourages a team-oriented environment where staff members are supported and motivated to deliver exceptional service. Employees benefit from working in a world-class facility that values innovation, hospitality excellence, and adherence to the highest operational standards. This is an ideal role for individuals with prior supervisory experience in food and beverage settings, who are eager to grow their careers in a vibrant, customer-focused environment. Being part of such a respected golf property provides unique opportunities for professional development and a chance to contribute to one of the golf world's most celebrated venues.

Job Requirements

High school diploma or equivalent education
Two or three additional years of hospitality management education or similar education or equivalent experience
Five years of similar experience in progressively responsible food and beverage positions
Prior supervisory experience
Familiarity with food and beverage concepts practices and procedures
Knowledge of business administration sanitation guidelines and state liquor laws

Job Qualifications

High school diploma or equivalent education plus two or three additional years of hospitality management education or similar education or equivalent experience
Must be familiar with a variety of the food and beverage concepts practices and procedures
Thorough knowledge of general business administration practices sanitation guidelines and state liquor laws as applied to food and beverage service operational practices and procedures as would be acquired through five years of similar experience in progressively responsible positions
Prior supervisory experience required

Job Duties

Manage the work of others which includes assisting the Restaurant General Manager with recruiting hiring training scheduling and performance reviews of the Food & Beverage staff
Supervise the service staff on the floor during all meal periods ensuring food and service standards are maintained maintaining reservation system managing new staff orientation and coaching existing staff
Conduct daily pre-shift meetings and communicate pertinent information for daily business activities
Direct the service personnel to serve newly seated members and guests and check back with the table to provide additional services Circulate the dining room regularly to ensure guest satisfaction
Resolve any guest complaints immediately and professionally Communicate all service issues to Restaurant General Manager
Ensure that employees wear proper uniforms and that uniforms are kept in proper condition Maintain control of employee uniform stock and assure uniforms are always readily available
Set-up and break-down banquet tables chairs display tables theme decorations and other equipment as requested per Banquet Event Order Ensure the cleanliness and proper set up of dining room meeting and banquet rooms and other dining areas and check maintenance of all equipment in these areas
Troubleshoot and address performance issues relating to staff menus equipment and point-of-sale
Ensure quantity levels of food and beverage products and maintain quality standards in production services facilities and to guest satisfaction Train all employees on procedures and ensure staff maintains those standards
Assist in developing and maintaining training programs that exceed guest expectations and service standards outlined in the concept document
Demonstrate a thorough understanding of point-of-sale software
Demonstrate a working knowledge of Tripleseat Orderly Kronos or other department software systems
Assist in the development and maintenance of the marketing and promotional programs as they relate to the Food & Beverage Department
Answer telephone and communicate information to callers in a pleasant and professional manner
Assist in implementing and monitoring internal controls for the Food & Beverage Department Maintain responsibility for payroll for the food and beverage department and monitor policies procedures and controls Utilize Kronos timekeeping system to monitor and verify payroll for the Food & Beverage Department including creating schedules and entering restrictions Review the approaching overtime report on a daily basis and assign staff in such a manner that eliminates or reduces overtime
Open and or close facility in accordance with established control and security procedures
Assist Restaurant General Manager in the development of the annual Food & Beverage Budget Plan and manage by that budget plan Assist with maintaining responsibility for food and beverage sales expenses and profit goals as outlined in the Food & Beverage Operating Plan Budget
Verify the accuracy of prices State and Federal Taxes Tips and other charges on all guest checks and accurately open close and operate the point-of-sale system as outlined in the Operating Procedures Manual Maintain a daily summary of customer check records and review with Restaurant General Manager any missing checks cash overages and cash shortages
Assume responsibility for the department in absence of the Restaurant General Manager including completing all assigned work
Ensure that the Restaurant General Manager is informed of guests who may be intoxicated Any guest who is clearly intoxicated is not to be served
Ensure compliance of operating guidelines as it relates to R A M or Tips programs as well as operating within all State and Federal Laws Rules and Regulations relating to the Alcohol Cigarette and Tobacco Division
Operate within all guidelines policies standards and constraints as established by PGA TOUR Golf Course Properties Inc and assist in the implementation of the PGA TOUR Golf Course Properties Inc mandatory standards of operations as they relate to the Food & Beverage operations
Ensure that service staff adheres to approved cash handling procedures including how they relate to the co-mingling of cash tips
Schedule manpower according to established guidelines utilizing approved staffing plan Utilize Kronos timekeeping system to ensure accuracy of punch detail by applying restrictions utilizing function codes and using available reports to manage overtime
Verify the accuracy of all charges to ensure proper accounting This may include verifying signatures as well as obtaining authorization codes on any credit card charges
Special projects or other duties as assigned