Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $79,500.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
New parental leave pay
Pet insurance
Employee recognition events
Complimentary accommodation
Employee Meals
Paid holidays
Paid vacation
paid sick days
uniform laundering
Job Description
Four Seasons is a global leader in the luxury hospitality industry, renowned for delivering exceptional guest experiences powered by a dedicated and passionate team. At its core, Four Seasons thrives on a culture centered around respect, growth, and genuine care, with a mission to treat both guests and employees as they would want to be treated themselves. This commitment to excellence and personalized service is reflected throughout their worldwide operations and is at the heart of what makes Four Seasons a premier choice for travelers and residents alike.
The Four Seasons Hotel San Francisco represents the pinnacle of urban luxury and elegance. Located at the epicenter of San Francisco’s vibrant Union Square district, this iconic hotel offers guests a modern oasis where business, leisure, and celebration seamlessly intersect. Surrounded by the city’s premier attractions such as the Moscone Convention Center, the Museum of Modern Art, and Yerba Buena Gardens, the hotel provides an immersive experience reflective of San Francisco’s natural beauty and dynamic culture. Whether enjoying the city’s culinary scene or retreating to beautifully renovated rooms inspired by local landscapes, guests are assured of a uniquely personal and unforgettable stay.
The role of the Reservations Manager at Four Seasons Hotel San Francisco is a pivotal leadership position tasked with overseeing the Reservations Department's daily operations across two prominent properties — the Four Seasons Hotel San Francisco and Four Seasons San Francisco at Embarcadero. This dual role requires a competent professional with a strong grasp of revenue management principles and an ability to manage occupancy strategies to meet or exceed budgeted goals.
The Reservations Manager serves as a key liaison among the Group Reservation Specialist, Front Office Manager, and the Worldwide Reservations Office, maintaining seamless communication and collaboration to optimize booking processes and guest satisfaction. This position requires someone who thrives under pressure, exhibits excellent decision-making skills, and fosters a cooperative and motivated team environment.
Responsibilities include enforcing the department's policies and procedures, conducting quality assurance through call observations and standards testing, and providing training and development opportunities for reservations staff to enhance their capabilities and future career growth. Handling the complexities of group bookings, managing VIP guest relations, and collaborating closely with Sales and Catering departments are essential aspects of the role. The Reservations Manager is also accountable for managing workforce schedules within budgetary constraints and ensuring the highest levels of guest service and operational efficiency.
Four Seasons is dedicated to creating an inclusive workplace that champions diversity and employee well-being. Employees benefit from comprehensive insurance plans, retirement options, generous parental leave, pet insurance, and opportunities for professional advancement, supported by an engaging and employee-centric culture. This role offers an attractive compensation package with a salary of $79,500 along with numerous other benefits. It is an excellent opportunity for individuals passionate about hospitality who are seeking to advance their careers in a world-renowned hotel brand committed to excellence and genuine human connection.
The Four Seasons Hotel San Francisco represents the pinnacle of urban luxury and elegance. Located at the epicenter of San Francisco’s vibrant Union Square district, this iconic hotel offers guests a modern oasis where business, leisure, and celebration seamlessly intersect. Surrounded by the city’s premier attractions such as the Moscone Convention Center, the Museum of Modern Art, and Yerba Buena Gardens, the hotel provides an immersive experience reflective of San Francisco’s natural beauty and dynamic culture. Whether enjoying the city’s culinary scene or retreating to beautifully renovated rooms inspired by local landscapes, guests are assured of a uniquely personal and unforgettable stay.
The role of the Reservations Manager at Four Seasons Hotel San Francisco is a pivotal leadership position tasked with overseeing the Reservations Department's daily operations across two prominent properties — the Four Seasons Hotel San Francisco and Four Seasons San Francisco at Embarcadero. This dual role requires a competent professional with a strong grasp of revenue management principles and an ability to manage occupancy strategies to meet or exceed budgeted goals.
The Reservations Manager serves as a key liaison among the Group Reservation Specialist, Front Office Manager, and the Worldwide Reservations Office, maintaining seamless communication and collaboration to optimize booking processes and guest satisfaction. This position requires someone who thrives under pressure, exhibits excellent decision-making skills, and fosters a cooperative and motivated team environment.
Responsibilities include enforcing the department's policies and procedures, conducting quality assurance through call observations and standards testing, and providing training and development opportunities for reservations staff to enhance their capabilities and future career growth. Handling the complexities of group bookings, managing VIP guest relations, and collaborating closely with Sales and Catering departments are essential aspects of the role. The Reservations Manager is also accountable for managing workforce schedules within budgetary constraints and ensuring the highest levels of guest service and operational efficiency.
Four Seasons is dedicated to creating an inclusive workplace that champions diversity and employee well-being. Employees benefit from comprehensive insurance plans, retirement options, generous parental leave, pet insurance, and opportunities for professional advancement, supported by an engaging and employee-centric culture. This role offers an attractive compensation package with a salary of $79,500 along with numerous other benefits. It is an excellent opportunity for individuals passionate about hospitality who are seeking to advance their careers in a world-renowned hotel brand committed to excellence and genuine human connection.
Job Requirements
- college degree required
- one to three years experience in Rooms Division role
- knowledge of hotel reservations and revenue management
- strong leadership and team management skills
- excellent communication abilities
- ability to multitask in a fast-paced environment
- proficiency with reservation technology and software
Job Qualifications
- college degree
- one to three years experience in a Rooms Division position with Four Seasons or a related organization
- demonstrated leadership abilities
- strong communication skills
- proficiency in reservation and yield management systems
- ability to work under pressure
- excellent organizational and interpersonal skills
Job Duties
- assume responsibility for execution of the Reservation Department policies and procedures and manage daily operations
- maintain reservation core standards
- conduct standards testing including call observation
- conduct regular Worldwide Reservations Office test calls and provide timely feedback
- work quickly in high-pressure environment and handle stress
- select and train reservations staff, discipline and recommend succession or termination as necessary, and conduct performance appraisals
- ensure all reservations staff are familiar with guest rooms, selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, functions, and ensure proper follow-up on special guest requests
- conduct follow-up training sessions and provide timely feedback to staff
- develop and mentor reservations staff for future advancement
- keep Worldwide Reservations Office team well-informed of changes in hotel policy, services, personnel, special activities
- order supplies and equipment for the department
- control Special Assigned Group reservations in conjunction with Front Office Manager and ensure special handling of top corporate clients, VIPs, and return guests
- prepare and distribute daily return guest reports and monthly recap of return guests percentage, daily VIP list, and daily arrivals list
- schedule staff according to budget guidelines while ensuring maximum guest service
- complete necessary payroll records and labor forecasts for weekly Labor meetings
- handle guest complaints and keep senior management informed
- display high level of integrity and professionalism with guests and internal departments
- operate and manage Group Delphi system
- collaborate with Sales Department on group bookings and contracts, maintaining files, tracing cutoff dates, following up on special instructions
- maximize inventory and room revenue by controlling pickup and cutoff reports for all group contracts
- review and analyze call volume reports including abandonment rate and take appropriate actions
- monitor call abandonment and call conversion
- enforce room and rate availability guidelines to maximize occupancy and revenue
- handle daily recording of deposit refunds
- maintain accurate records of daily statistics by market segment including daily pickup reporting
- ensure all reservation confirmations are mailed daily
- create and maintain individual rate codes for each negotiated account
- establish and maintain rate code conversion tables between PMS and Worldwide Reservations Office system
- attend and contribute to yield management meetings with Sales and Marketing
- conduct regular Reservations Departmental and Worldwide Reservations Office meetings
- establish relationships with other Reservations Managers in the city and Four Seasons system
- maintain favorable working relationships among employees to promote morale, productivity, and efficiency
- generate and run daily, weekly, and month-end reports
- assist Director of Revenue Management in their absence
- respond appropriately to hotel emergency or safety situations
- complete projects assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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