Assistant Property Manager

Ludlow, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $25.50 - $29.00

Work Schedule

Standard Hours

Benefits

Paid Time Off

Holidays

Health Insurance

Dental Insurance

Vision Insurance

educational assistance

Medical reimbursement account

Dependent Care Account

Retirement Plan

Life insurance

short-term disability insurance

long-term disability insurance

transportation benefits

Employee assistance program

Annual staff picnic

Job Description

Way Finders is a renowned nonprofit organization recognized as a Top Workplace for Nonprofits. This distinction comes directly from the voices of our employees who value the organization's mission and professional environment. Way Finders is dedicated to making a meaningful impact in the lives of individuals and families by helping them find homes and build thriving communities. With a strong commitment to social impact, Way Finders offers a dynamic and fast-paced workplace where achievement and collaboration are valued. The organization operates with the core belief of lighting pathways and opening doors to homes, making it a rewarding place to work for those passionate about community development and housing solutions.

Currently, Way Finders is seeking a full-time Assistant Property Manager to join their team. The role is based entirely onsite and will cover properties in Charlton, Wales, Ware, and Ludlow. This position is integral to supporting the Property Manager in delivering excellent tenant services and maintaining compliance with all relevant regulations and lender requirements. The Assistant Property Manager will provide essential administrative support, ensuring accurate documentation and fostering strong, respectful relationships with tenants and other stakeholders. The position offers a starting wage between $25.50 and $29.00 per hour, dependent on equivalent qualifications, and the candidate must submit a cover letter and resume as part of their application process. The job also involves occasional travel for trainings and meetings, as well as responding to emergency and on-call situations as needed.

In this role, the Assistant Property Manager will be the frontline contact, addressing tenant inquiries promptly and empathetically through various communication channels. They will manage tenant files, coordinate annual renewals and recertifications, and assist with unit inspections and occupancy goals. Monitoring receivables and pursuing evictions when necessary are also part of the responsibilities. Additionally, the Assistant Property Manager helps develop and maintain property budgets and supports audit preparations to ensure compliance. The role requires excellent organizational skills, strong customer service, and the ability to adapt quickly to changing priorities. Knowledge of housing-related regulations such as Tax Credits, Rural Development, and HUD is preferred but not mandatory. The organization places a strong emphasis on maintaining tenant confidentiality and fostering a collaborative environment among staff, tenants, owners, and community partners. This position reflects Way Finders' commitment to equity and inclusion, welcoming applicants regardless of race, gender, or background, and offering reasonable accommodations for qualified individuals.

Job Requirements

2 years’ equivalent experience with 1 year as a specialist
a combination of experience plus an Associate degree may be a substitute
bilingual (English/Spanish) skills appreciated but not required
demonstrated ability with Microsoft Office applications
comfort learning new technologies
Yardi experience highly preferred
excellent customer service skills
solid organizational skills with a high degree of accuracy and attention to detail
ability to reprioritize tasks effectively
flexibility for travel throughout the portfolio and to respond to on-call/emergency calls
knowledge of Tax Credits, Rural Development, and HUD regulations preferred
ability to travel to other locations during the workday
CORI/SORI background checks

Job Qualifications

Associate degree preferred
minimum of 2 years’ equivalent experience with at least 1 year as a specialist
demonstrated ability with Microsoft Office applications
comfort learning new technologies
Yardi experience highly preferred
excellent customer service skills
solid organizational skills with a high degree of accuracy and attention to detail
ability to reprioritize tasks effectively
knowledge of Tax Credits, Rural Development, and HUD regulations preferred
bilingual (English/Spanish) skills appreciated but not required

Job Duties

Provide primary administrative support
ensure tenants are responded to in a timely, respectful, and empathetic manner whether in-person, by phone, or through email correspondence
direct higher-level inquiries/issues to the appropriate personnel, following up to confirm resolution
complete all tenant documentation in a timely and accurate manner
maintain tenant files
track and prepare files for annual renewal and recertification process
prepare and submit all recertifications to Property Manager (PM) for final approval
forward non-cooperative cases to designated attorney
perform all unit inspections for assigned properties
assist the PM in achieving occupancy goals through tenant retention, marketing, leasing, and rent collection
monitor monthly receivables, prepare 30-day notices and agreements, pursuing eviction as necessary
assist the PM to develop and maintain property budgets, and in preparation for audits and compliance-monitoring
ensure the security and protection of private tenant records and documents in accordance with all applicable standards, rules, policies, and regulations
establish and maintain strong, collaborative relationships with internal staff (including across departments), tenants, owners, community groups, funding sources, and other housing-related departments or agencies