Assistant Property Manager

ROSS Companies is a highly respected property management firm with a legacy spanning over 40 years. Operating in the Mid-Atlantic region, ROSS has successfully managed nearly 38,000 apartments across 79 properties, earning a reputation for excellence and resident satisfaction. As one of the most active multifamily property management companies in the area, ROSS focuses on creating vibrant, welcoming communities through a rigorous approach to onsite management, effective communication, and value-added services. The company's dedication to quality living spaces, exceptional customer service, and attention to detail makes it a leader in the property management sector.

The role of Assistant Property Manager at ROSS Companies is a pivotal position located in Baltimore, MD. This role is an excellent opportunity for individuals who are proactive, organized, and committed to ensuring resident satisfaction and smooth property operations. The Assistant Property Manager works closely with the Property Manager and Regional Property Manager to maintain high standards of customer service, resident comfort, and overall community satisfaction. This full-time position requires someone who can manage multiple responsibilities ranging from leasing and rent collection to maintenance coordination and emergency response.

The Assistant Property Manager assists with apartment turnover processes, including inspections and follow-up, ensuring apartments are ready for new residents. They accompany new residents during move-ins to conduct thorough inspections and complete move-in checklists, ensuring a seamless transition. Additionally, this role involves handling financial tasks such as preparing bank deposits and managing cash procedures accurately. A critical component of this role is assisting with rent collections, including following up on late payments and initiating eviction processes if necessary, showcasing the need for strong communication and negotiation skills.

Moreover, the Assistant Property Manager represents the community in legal settings when required, such as court appearances as a witness to confirm lease agreements or defend claims. The role also entails preparing lease application documents and welcoming prospective residents by managing telephone and walk-in inquiries. Managing daily traffic logs and participating in programs for waiting lists, callbacks, and market surveys are integral to promoting and maintaining occupancy levels.

In times of community emergencies like severe weather events, fires, or other disasters, the Assistant Property Manager plays a vital role in support and coordination efforts. They are expected to stay current through seminars, training courses, and staff meetings on policies, equipment use, and government regulations affecting property management. Safety is a top priority, and this role requires promptly reporting any hazards or concerns to ensure a secure living environment.

ROSS Companies seeks candidates with 1-3 years of experience in multifamily housing, apartment leasing, maintenance, employee supervision, and landlord-resident relations. Candidates should demonstrate organizational skills, effective communication with residents, employees, and management, and possess knowledge of financial functions such as accounts payable and receivable. While a Bachelor's Degree in Residential Property Management or Business Administration is preferred, significant experience may substitute for formal education. The company embraces diversity and inclusion and considers candidates on an individual basis, reflecting its Equal Employment Opportunity commitment. This position offers a chance for career growth within a supportive and dynamic environment, where one’s efforts directly contribute to superior property management and resident satisfaction.