Assistant Operations Manager (SAN)

CLEAR is a leading identity verification platform dedicated to creating frictionless experiences for millions of members worldwide. With over 30 million passionate users and partnerships across various industries, CLEAR transforms how people live, work, and travel by connecting individuals to the things that define them. Whether at airports, stadiums, or through mobile devices, CLEAR enables easier, more secure, and seamless experiences. The company is committed to innovation and security, working closely with airports, TSA, and airline communities to uphold the highest standards. CLEAR also emphasizes diversity, inclusion, and accessibility, offering reasonable accommodations to qualified individuals to ensure equal opportunities in the workplace.

The Assistant Operations Manager at CLEAR is a vital member of the airport leadership team, reporting directly to the General Manager. This full-time role focuses on leading and driving daily floor operations at the airport station. The ideal candidate thrives in fast-paced, customer-facing environments and serves as a hands-on coach, ensuring the highest levels of security, customer service, and sales on each shift. This position demands approximately 80 percent of the time spent on the floor interacting with customers and overseeing operations. The role includes managing shift briefings, debriefs, huddles, breaks, and rotations while coaching and mentoring team members to meet and exceed CLEAR's sales and customer service goals.

Key responsibilities also involve ensuring compliance with TSA policies and CLEAR procedures, overseeing asset control, understanding and troubleshooting technology devices, and representing CLEAR within the airport and broader travel community. The Assistant Operations Manager will handle incident prevention and response, attend station management meetings, and build strong relationships with stakeholders to foster collaboration and efficiency. The position requires flexibility to work non-traditional hours, including weekends, holidays, early mornings, and evenings.

CLEAR requires candidates to have 1-2 years of leadership experience in customer-facing industries such as retail, hospitality, or rental cars, demonstrating excellent interpersonal and communication skills. Candidates must be able to manage multiple priorities, exhibit strong organizational abilities, and use technology proficiently on a daily basis. Physical requirements include the ability to stand or walk for extended periods and complete all necessary airport and government security checks, including SIDA badge eligibility and potentially federal Personnel Security screenings. CLEAR prioritizes safety and compliance with all federal, state, and airport regulations, making this a critical role in maintaining CLEAR's reputation for secure and efficient operations.