Job Overview
Employment Type
Full-time
Compensation
Salary
Range $56,800.00 - $70,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
Hyatt Centric Waikiki is a vibrant and modern hotel located on Seaside Ave in the heart of Waikiki, Hawaii. As part of the renowned Hyatt Hotels Corporation, this property offers a unique, upscale hospitality experience that blends comfort, convenience, and the spirit of local culture. The hotel features 230 luxuriously appointed guest rooms and suites designed to serve as the perfect home base for travelers exploring the beautiful island of Oahu. Known for its prime location and commitment to guest satisfaction, Hyatt Centric Waikiki is a favored destination for both leisure and business travelers seeking adventure and relaxation in paradise.
The role of the Assistant Operations Manager - Rooms at Hyatt Centric Waikiki is a critical leadership position reporting directly to the Director of Operations. This role primarily oversees the Front Office and Housekeeping teams, ensuring seamless daily operations and maintaining the highest service standards. The Assistant Operations Manager supports the entire Centric Waikiki team by focusing on colleague development, operational efficiency, and guest satisfaction. This is a highly visible position that demands strong communication skills, leadership abilities, and a proactive approach to problem-solving. The successful candidate will be responsible for staff recruitment, training, development, scheduling, and directly interacting with both colleagues and guests to address a wide range of needs and concerns promptly.
The ideal candidate for this position is someone who thrives in a fast-paced, dynamic environment and exhibits a true passion for delivering exceptional customer service. Open availability and flexibility in scheduling are required to meet the demands of this hospitality role. Offering a competitive salary ranging from $56,800 to $70,000, this position provides a rewarding opportunity for professional growth within a prestigious hotel brand. The Assistant Operations Manager contributes to upholding Hyatt Centric’s philosophy of encouraging exploration and engagement with the destination, helping guests create memorable experiences during their stay. This role is not only about managing operations but also about inspiring and motivating team members to excel in their roles for the benefit of guests and the overall success of the hotel.
The role of the Assistant Operations Manager - Rooms at Hyatt Centric Waikiki is a critical leadership position reporting directly to the Director of Operations. This role primarily oversees the Front Office and Housekeeping teams, ensuring seamless daily operations and maintaining the highest service standards. The Assistant Operations Manager supports the entire Centric Waikiki team by focusing on colleague development, operational efficiency, and guest satisfaction. This is a highly visible position that demands strong communication skills, leadership abilities, and a proactive approach to problem-solving. The successful candidate will be responsible for staff recruitment, training, development, scheduling, and directly interacting with both colleagues and guests to address a wide range of needs and concerns promptly.
The ideal candidate for this position is someone who thrives in a fast-paced, dynamic environment and exhibits a true passion for delivering exceptional customer service. Open availability and flexibility in scheduling are required to meet the demands of this hospitality role. Offering a competitive salary ranging from $56,800 to $70,000, this position provides a rewarding opportunity for professional growth within a prestigious hotel brand. The Assistant Operations Manager contributes to upholding Hyatt Centric’s philosophy of encouraging exploration and engagement with the destination, helping guests create memorable experiences during their stay. This role is not only about managing operations but also about inspiring and motivating team members to excel in their roles for the benefit of guests and the overall success of the hotel.
Job Requirements
- High school diploma or equivalent
- 2-3 years progressive experience in hotel operations
- excellent communication skills
- ability to work flexible schedule including open availability
- strong leadership qualities
- customer service focus
- organizational skills
- interpersonal skills
Job Qualifications
- True desire to satisfy needs of others in a fast-paced environment
- refined verbal and written communication skills
- ability to interact with diverse socioeconomic, cultural, disability, and ethnic backgrounds
- 2-3 years of progressive hotel operations experience
- service oriented style with professional presentation skills
- high energy and entrepreneurial spirit
- motivational leadership
- effective communicator
- ability to provide exceptional customer service and improve the bottom line
- excellent organizational, interpersonal, and administrative skills
Job Duties
- Oversee the Front Office and Housekeeping teams
- support staff recruitment and interviewing
- conduct training and colleague development
- manage scheduling and staffing
- address guest and colleague concerns timely
- collaborate with all operations areas
- maintain high service standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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