Assistant Operations Manager of Residences

The Ritz-Carlton Residences at Miami Beach is an esteemed luxury hospitality establishment located at 4701 N Meridian Ave, Miami Beach, Florida. Known globally for its exceptional service standards, The Ritz-Carlton brand represents a commitment to delivering unparalleled guest experiences characterized by elegance, comfort, and meticulous attention to detail. This property is part of Marriott International's prestigious portfolio of award-winning hotels and residences, a leader in the global hospitality industry. With an emphasis on luxury, the property offers an environment where both guests and employees thrive. The Ritz-Carlton Residences epitomize sophisticated living and world-class service, catering to discerning guests who seek personalized and memorable stays in a vibrant and beautiful coastal location. Working at this location means joining a team dedicated to excellence, set forth by the iconic Gold Standards that shape every interaction and service touchpoint.

The available position is a full-time management role within the Rooms and Guest Services Operations department. Primarily, this role functions as the strategic leader overseeing all aspects of rooms operations and serves as the General Manager in their absence. The areas under supervision include essential hotel services such as Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, and Security/Loss Prevention. The role demands a dynamic professional who will develop and implement comprehensive departmental strategies designed to meet and exceed the brand’s service standards and guest expectations. Key responsibilities include driving employee satisfaction, enhancing operational efficiency, fostering revenue growth, and maximizing the financial performance of the department.

The Manager will lead property-wide initiatives that focus on delivering consistent, high-quality service that aligns with The Ritz-Carlton’s revered service philosophy. This involves engaging directly with guests and employees to build strong relationships, analyze guest satisfaction data, identify operational improvements, and sustain a workplace culture that motivates and rewards excellence. With an hourly pay range between $28.85 and $37.50, the position includes eligibility for bonuses, reflecting the company’s commitment to rewarding performance.

The candidate must possess experience and education aligned with hospitality management or related fields, emphasizing leadership in guest services and operational management. This role champions the Gold Standards — including the Employee Promise, Credo, and Service Values — which serve as the foundation for a successful career at The Ritz-Carlton. The culture embraces diversity and inclusion, ensuring all associates feel valued and empowered.

Joining The Ritz-Carlton Residences offers the opportunity to work within a globally recognized luxury brand that nurtures your professional growth and personal development. Here, you will contribute to creating lifelong memories for our guests while enhancing your capabilities as a hospitality leadership professional. By becoming part of this iconic organization, you align yourself with a brand that continuously raises the bar in luxury hospitality experiences worldwide. This role is ideal for an ambitious leader ready to take on the challenge of maintaining and elevating the standards of excellence that define The Ritz-Carlton and Marriott International.