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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.85 - $37.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligible
Training and Development
employee recognition
Job Description
The Ritz-Carlton Residences Sunny Isles, located in Sunny Isles Beach, Florida, is part of the renowned Ritz-Carlton brand under Marriott International, a global leader in luxury hospitality. This prestigious property exemplifies excellence in guest services and accommodations, reflecting the hallmark of The Ritz-Carlton's commitment to providing rare and special luxury service worldwide. The Ritz-Carlton brand is celebrated for its Gold Standards, a set of principles including the Employee Promise, Credo, and Service Values, which guide every team member to deliver exceptional care and comfort to guests. By joining this establishment, you become part of a rich tradition of hospitality, creativity,... Show More
Job Requirements
- 2-year degree from an accredited university in business administration, hotel and restaurant management, or related major
- 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- OR 4-year bachelor’s degree in business administration, hotel and restaurant management, or related major
- 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- Availability to work full time
- Management position experience
- Ability to work with diverse teams
- Strong problem-solving skills
- Effective communication abilities
Job Qualifications
- 2-year degree in business administration, hotel and restaurant management, or related field with 4 years relevant experience
- OR 4-year bachelor’s degree in business administration, hotel and restaurant management, or related field with 2 years relevant experience
- Experience in guest services, front desk, housekeeping, sales and marketing, or management operations
- Strong leadership and communication skills
- Ability to interpret financial statements and reports
- Proficiency in developing and implementing operational strategies
- Experience with guest satisfaction measurement and improvement
Job Duties
- Develop operational strategy aligned with brand business strategy
- Review guest feedback and satisfaction data
- Provide performance feedback to operations team
- Conduct walkthroughs of guest rooms and public spaces
- Engage with employees and guests to assess needs
- Implement sustainable work processes
- Monitor departmental financial performance
- Communicate departmental goals
- Ensure fair and equitable treatment of employees
- Recognize team member contributions
- Foster commitment to excellent service
- Make decisions to achieve property goals
- Attend owner meetings and report operational results
- Establish and maintain owner relationships
- Coach team on managing occupancy, rates and expenses
- Lead cost containment efforts
- Identify key business success drivers
- Create atmosphere meeting guest expectations
- Champion brand service vision
- Maintain open, collaborative team relationships
- Interface with guests for feedback
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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