Assistant Operations Manager (Leadership Development Program)

Pyramid Global Hospitality is a renowned company in the hospitality industry, committed to prioritizing people above all else. With a strong emphasis on creating a supportive and inclusive work environment, Pyramid Global Hospitality fosters diversity, employee growth, development, and well-being. This People First culture is deeply embedded in the company's approach to employee development, providing outstanding benefits and nurturing meaningful relationships within the workforce. Employing over 230 properties worldwide, Pyramid Global Hospitality offers a collaborative workplace where both newcomers and seasoned professionals in hospitality can find the support necessary to thrive.

The company offers a comprehensive array of benefits, including health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and exclusive employee rates on hotel stays. Additionally, Pyramid Global Hospitality is dedicated to continuous professional development, providing ongoing training opportunities that empower employees to enhance their skills and progress in their careers.

Within this dynamic organization is the Residence Inn by Marriott Boston Woburn, a standout property boasting 149 guest rooms and 680 square feet of event space. This hotel prides itself on delivering superior service and memorable guest experiences while placing significant importance on employee care and professional growth. Featuring a robust wage package, excellent benefit plans, matching 401K, professional development programs, generous bonuses, and travel perks, this establishment is recognized as an Employer of Choice within the hospitality market.

The Residence Inn by Marriott Boston Woburn, in partnership with Pyramid Hotel Group, invites hospitality enthusiasts passionate about guest service to embark on a fulfilling career journey. The Leadership Development Program (LDP) epitomizes this mission, designed as an immersive 12-month training experience to launch careers in hotel management. Participants in this program enter as Leaders in Training, taking on an Assistant Manager role from the onset to gain hands-on experience across key hotel operations departments.

This program combines classroom learning, on-the-job training, and mentorship to develop leadership, operational expertise, and business insight. Trainees gain exposure to all facets of operations, senior leadership, brand environments, and distinctive independent properties. They may also engage in taskforce management opportunities, depending on availability. Monthly meetings offer additional cross-functional learning in business development, revenue management, sales and marketing, rooms division leadership, and human resources.

The LDP includes online coursework covering essential leadership skills such as time management, relationship building, motivation, conflict resolution, critical thinking, decision making, and performance coaching. This comprehensive program equips emerging hospitality leaders with the tools and experience to succeed in a fast-paced, guest-centric environment.

Ideal candidates for the Leadership Development Program are recent college graduates or graduating seniors with a Bachelor’s degree or equivalent in Hospitality Management. They should demonstrate strong critical thinking, problem-solving abilities, excellent communication skills, and a keen passion for leadership within hospitality. The role emphasizes guest-facing interactions and requires physical stamina for walking, standing, lifting, and operating hotel equipment. Applicants must be authorized to work in the U.S. as sponsorship is not provided. Starting salaries range from $50,000 to $60,000 annually, reflecting the company’s commitment to competitive compensation.

Working at Pyramid Global Hospitality entails a dynamic environment where schedules may include nights, weekends, holidays, early mornings, or late-night shifts. The company values diversity and inclusivity, ensuring a welcoming culture for all employees. This opportunity offers an exciting gateway into hospitality leadership with continuous support to cultivate a rewarding career path.