Assistant Operations Manager - Housekeeping

Hyatt is a globally recognized hospitality company that believes deeply in the power of belonging, transforming travel into more human, connected, and sustainable experiences. Hyatt is dedicated to making every traveler feel at home anywhere in the world, turning ordinary trips into memorable journeys, and linking encounters with genuine experiences. Beyond just offering accommodations, Hyatt commits to fostering an inclusive environment where every role greatly matters, individuality is celebrated, and unique opportunities for professional growth are provided. The company culture prioritizes empathy, integrity, respect, inclusion, experimentation, and wellbeing. Hyatt considers hospitality not only a job but a meaningful career path for individuals who genuinely care about people. Welcome to Hyatt Centric Times Square New York, situated in the heart of New York City, this hotel serves as a vibrant central hub for travelers seeking to explore the fascinating energy of the Big Apple. Hyatt Centric offers modern guest rooms and suites featuring a distinctive local style and breathtaking views of New York City. The hotel includes unique social spaces such as a rooftop bar, offering guests countless ways to engage with the rich culture and endless adventure surrounding Times Square. The Assistant Operations Manager - Housekeeping at Hyatt Centric Times Square plays a critical role in ensuring the highest standards of cleanliness and guest satisfaction throughout the property. This position involves overseeing the entire housekeeping department, including maintaining the public areas and coordinating night cleaning operations. The role demands a comprehensive understanding of housekeeping processes and standards, as well as familiarity with property management systems (PARS). An essential part of this role includes enforcing all safety and security policies to protect both guests and employees. Experience addressing special needs guests, such as VIPs and foreign dignitaries, is advantageous in this position. The Assistant Operations Manager is also responsible for staff training, staff development, and creating effective work schedules. This leadership role requires the ability to build and maintain an uplifting environment that promotes high levels of customer and team member satisfaction. Reporting directly to the Executive Housekeeper, the Assistant Operations Manager - Housekeeping must demonstrate meticulous attention to detail and strong interpersonal skills to interact effectively with guests, colleagues, and other hotel departments. The salary range for this position is competitive, from $64,350 to $70,000 annually, with actual pay commensurate with experience. Hyatt offers excellent benefits, including free room nights, discounted and friends-and-family room rates, comprehensive medical, prescription, dental, and vision insurance after 30 days for full-time employees, 401k plans with company match, paid vacation, sick days, new child leave, personal days, paid family bonding time, adoption assistance, free meals in the employee cafeteria, retail discounts, tuition reimbursement, an employee stock purchase plan, and strong career growth opportunities. This robust benefits package supports employees' personal and professional wellbeing and encourages a thriving workplace community. Joining Hyatt means becoming part of a team dedicated to making travel more human by delivering heartfelt hospitality and career growth opportunities in a dynamic urban setting. Hyatt Centric Times Square invites candidates with dedication and passion for guest service to apply and discover a fulfilling career in the hospitality industry.