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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $79,400.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Hyatt is a globally recognized hospitality company known for its commitment to authentic hospitality and creating meaningful experiences for every guest. Hyatt's dedication to exceptional guest service is reflected in its culture, which values associates who are attentive, caring, and focused on exceeding expectations. The company offers outstanding rewards, professional growth, and exciting challenges in the hospitality industry, making it a desirable employer for those passionate about delivering quality service. Hyatt's brand reputation is built on high standards, innovative service delivery, and a supportive working environment where talent can flourish. The organization thrives on maintaining a culture where guests consistently... Show More
Job Requirements
- Minimum 2-3 years of hotel Front Office experience
- Supervisory or leadership experience in hotel Front Office
- Knowledge of Front Desk operations and guest service standards
- Experience with service recovery techniques
- Familiarity with Housekeeping operations and room status processes
- Proficient in hotel PMS and related systems
- Strong communication and organizational skills
- Ability to manage multiple tasks in a fast-paced environment
- Flexibility to work nights, weekends, and holidays
- Willingness to collaborate interdepartmentally
- Prior experience working with Housekeeping on room readiness and occupancy planning preferred
Job Qualifications
- Minimum 2-3 years of hotel Front Office experience, including supervisory or leadership responsibilities
- Strong understanding of Front Desk operations, guest service standards, and service recovery
- Working knowledge of Housekeeping operations and room status processes
- Experience using a hotel PMS and related systems
- Strong communication, organization, and problem-solving skills in a fast-paced environment
- Ability to work a flexible schedule including nights, weekends, and holidays
- Prior experience partnering closely with Housekeeping on room readiness, quality checks, and occupancy planning is preferred
Job Duties
- Support and coach Front Office Hosts to deliver consistent, high-quality service
- Assist with training, onboarding, and development of front office colleagues
- Monitor and ensure adherence to cash handling policies and front desk procedures
- Collaborate with Housekeeping, Engineering, and other departments to ensure room readiness and guest satisfaction
- Maintain accurate records of shifts, audits, guest feedback, and colleague performance
- Assist in scheduling to ensure appropriate staffing levels based on occupancy and business needs
- Lead by example in providing genuine hospitality and professional guest interactions
- Respond to guest concerns and follow through to resolution in a timely and courteous manner
- Participate in departmental meetings, shift briefings, and hotel-wide communication efforts
- Promote an environment that supports both guest satisfaction and colleague engagement
- Maintain Hyatt brand standards and service quality
- Continuously evaluate and improve operational processes
- Occasionally provide support to Housekeeping and F&B teams
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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