ASSISTANT OPERATIONS MANAGER - FRONT OFFICE

San Francisco, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $65,000.00 - $79,400.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

Hyatt is a globally recognized hospitality company known for its commitment to authentic hospitality and creating meaningful experiences for every guest. Hyatt's dedication to exceptional guest service is reflected in its culture, which values associates who are attentive, caring, and focused on exceeding expectations. The company offers outstanding rewards, professional growth, and exciting challenges in the hospitality industry, making it a desirable employer for those passionate about delivering quality service. Hyatt's brand reputation is built on high standards, innovative service delivery, and a supportive working environment where talent can flourish. The organization thrives on maintaining a culture where guests consistently feel valued and special during their stays across its diverse portfolio of hotels and resorts worldwide.

Hotel Kabuki, a boutique jewel within Hyatt's collection, is nestled in San Francisco's vibrant Japantown. This hotel blends modern Asian aesthetics with Western design elements, offering a unique ambiance that appeals to both leisure and business travelers. It boasts upscale amenities alongside a spirited neighborhood character, ideal for guests wishing to explore iconic San Francisco sights such as Union Square and the Golden Gate Bridge. Guests enjoy elegant rooms and suites, many featuring balconies and panoramic views of the city or serene gardens. The hotel prides itself on its chic fusion interiors and a lobby with lofted-beam architecture that creates a welcoming, lounge-like atmosphere. Additional conveniences include a modern fitness center, versatile meeting spaces, and pet-friendly policies to accommodate diverse traveler needs.

The Assistant Operations Manager (Front Office Focus) at Hotel Kabuki plays a pivotal role in supporting daily hotel operations with an emphasis on front desk performance, guest experience, and service recovery. This position is integral in fostering collaboration between the Front Office and Housekeeping departments, ensuring that room readiness and cleanliness standards meet Hyatt's high expectations. The Assistant Operations Manager is responsible for coaching front office staff to deliver consistent and exceptional service, assisting in training and development initiatives, monitoring adherence to cash handling and front desk procedures, and maintaining detailed records related to shifts, audits, and guest feedback. The role requires active involvement in scheduling to optimize staffing according to occupancy and business demands. Additionally, the Assistant Operations Manager leads by example through genuine hospitality and professional guest interactions, promptly addressing guest concerns to maintain satisfaction. This collaborative role contributes to departmental meetings and hotel-wide communication efforts, promoting a positive environment that supports both guest satisfaction and colleague engagement. The salary range for this position is $65,000 to $79,400, reflecting the level of responsibility and expertise involved. This role offers an excellent opportunity for a hospitality professional seeking to advance their leadership career within a renowned hotel brand committed to quality and innovation.

Job Requirements

Minimum 2-3 years of hotel Front Office experience
Supervisory or leadership experience in hotel Front Office
Knowledge of Front Desk operations and guest service standards
Experience with service recovery techniques
Familiarity with Housekeeping operations and room status processes
Proficient in hotel PMS and related systems
Strong communication and organizational skills
Ability to manage multiple tasks in a fast-paced environment
Flexibility to work nights, weekends, and holidays
Willingness to collaborate interdepartmentally
Prior experience working with Housekeeping on room readiness and occupancy planning preferred

Job Qualifications

Minimum 2-3 years of hotel Front Office experience, including supervisory or leadership responsibilities
Strong understanding of Front Desk operations, guest service standards, and service recovery
Working knowledge of Housekeeping operations and room status processes
Experience using a hotel PMS and related systems
Strong communication, organization, and problem-solving skills in a fast-paced environment
Ability to work a flexible schedule including nights, weekends, and holidays
Prior experience partnering closely with Housekeeping on room readiness, quality checks, and occupancy planning is preferred

Job Duties

Support and coach Front Office Hosts to deliver consistent, high-quality service
Assist with training, onboarding, and development of front office colleagues
Monitor and ensure adherence to cash handling policies and front desk procedures
Collaborate with Housekeeping, Engineering, and other departments to ensure room readiness and guest satisfaction
Maintain accurate records of shifts, audits, guest feedback, and colleague performance
Assist in scheduling to ensure appropriate staffing levels based on occupancy and business needs
Lead by example in providing genuine hospitality and professional guest interactions
Respond to guest concerns and follow through to resolution in a timely and courteous manner
Participate in departmental meetings, shift briefings, and hotel-wide communication efforts
Promote an environment that supports both guest satisfaction and colleague engagement
Maintain Hyatt brand standards and service quality
Continuously evaluate and improve operational processes
Occasionally provide support to Housekeeping and F&B teams