Assistant Operations Manager (F&B and Banquets)

Torrance, CA, USA|Remote

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $29.33 - $36.06

Work Schedule

Standard Hours

Benefits

Health Insurance

bonus eligible

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

career advancement

Job Description

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to exceptional service and unparalleled guest experiences. The company operates a vast portfolio of brands that span the luxury, premium, and select-service segments across the globe. Among these esteemed brands is JW Marriott, part of Marriott International's luxury collection, which boasts over 100 remarkable properties located in gateway cities and distinctive resort destinations worldwide. JW Marriott represents the epitome of luxury hospitality, emphasizing a culture that places associates first, believing firmly that happy employees are the cornerstone of satisfied guests. This philosophy is embodied in "The JW Treatment," a holistic approach to associate care, development, and recognition, cultivating an environment where employees are empowered to pursue their passions and deliver exceptional service within a luxury setting.

The role being offered is a full-time management position within the vibrant hotel located at 3635 Fashion Way, Torrance, California. This position falls under the Rooms and Guest Services Operations category and comes with an hourly pay range of $29.33 to $36.06, with eligibility for bonuses. The primary focus is on hotel operations management with a diverse set of responsibilities spanning multiple operational disciplines, including Front Desk, Bell/Door Staff, Switchboard, AYS, Concierge/Guest Services, Housekeeping, Recreation, Laundry, Food and Beverage, Event Services, Banquets, and Event Technology. The position demands a strong understanding of brand standards and operational requirements to ensure the delivery of quality guest services aligned with Marriott's esteemed reputation.

This multifaceted role requires coordination and leadership across labor scheduling and shift management, depending on property needs. Key responsibilities include overseeing guest arrival and departure procedures, supporting restaurant, bar, and room service operations, and managing the setup and execution of meetings and events adhering to established standards. The manager will also conduct guest room inspections, provide critical operational feedback to various teams, and maintain accountability for event execution quality based on guest expectations and event orders.

Additionally, the role involves ensuring compliance with brand and legal standards while fostering a culture of continuous improvement in guest satisfaction, employee engagement, and financial performance. The manager is responsible for leading daily stand-up meetings, pre-shift briefings, and communications that reinforce performance expectations among staff. Training and mentorship are critical components of this role, supporting frontline personnel and assisting senior management with financial and administrative tasks. This dynamic environment offers an opportunity to develop leadership skills, engage with diverse teams, and contribute to Marriott's legacy of delivering "Wonderful Hospitality. Always." The position represents an excellent opportunity for hospitality professionals passionate about comprehensive hotel management, guest services excellence, and operational success.

Job Requirements

High school diploma or GED or equivalent
Minimum 2 years of relevant hospitality experience
Open availability preferred
Ability to work full time
Strong leadership skills
Effective communication skills
Knowledge of OSHA regulations
Ability to manage multiple departments
Ability to handle guest complaints effectively
Capable of attending various meetings and coordinating team efforts
Experience with scheduling and shift management
Eligible to work in the United States

Job Qualifications

High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
Experience running a shift, scheduling, performance management, problem solving, day-to-day operation, hospitality skills
Ability to lead and motivate teams
Strong interpersonal and communication skills
Knowledge of OSHA regulations
Ability to manage budgets and financial reports
Experience with event operations and banquet services
Customer service skills
Problem-solving abilities
Training and mentoring experience
Familiarity with hotel operational standards and procedures
Ability to work in a fast-paced environment and handle multiple tasks
Experience in hospitality management

Job Duties

Lead daily front desk, housekeeping, or guest services shift operations
Assist in supervising an effective inspection program for all guestrooms and public spaces
Attend pertinent meetings such as staff, forecast, and department meetings
Encourage and build mutual trust, respect, and cooperation among team members
Ensure knowledge and understanding of OSHA regulations are up to date
Supervise daily shift operations and ensure compliance with all housekeeping policies, standards and procedures
Open and close restaurant, bar, or food and beverage outlet shifts
Supervise operations for related areas in absence of director or manager
Adhere to and reinforce all standards, policies, and procedures
Assist floor staff during busy periods
Apply and broaden knowledge of food and wine trends and overall event presentation
Communicate and execute departmental and hotel emergency procedures
Ensure compliance with bar/lounge and restaurant policies and standards
Maintain food handling, sanitation, and cleanliness standards
Monitor departmental inventories and assets including par levels and equipment maintenance
Order supplies for the department
Manage banquet, event service, and event technology teams ensuring room set according to event documentation
Lead shifts and participate in servicing of events
Conduct room function inspections prior to events
Delegate tasks to ensure room setups are timely and meet event management standards
Attend pre-event and pre-convention meetings
Communicate critical information to teams
Schedule banquet and event service staff to forecast and service standards
Guide banquet beverage supervisor in controlling liquor costs
Practice and execute brand specific meeting services programs
Support event technology/audio visual team when necessary
Work with event planning team to ensure flawless delivery of events
Understand departmental goals and assist in monitoring and celebrating accomplishments
Comprehend budgets, operating statements and payroll progress reports as needed
Support management of departmental inventories and assets according to budget
Participate in development and implementation of corrective action plans
Encourage employees to provide excellent customer service within guidelines
Handle guest problems and complaints
Meet and greet guests
Understand night audit procedures
Identify developmental needs of others and coach or mentor
Participate in employee performance appraisal process
Assist in interviewing and hiring employees
Schedule employees to ensure shift coverage and productivity goals
Ensure safety and OSHA regulation compliance
Create an environment that emphasizes motivation, teamwork, continuous improvement, and passion for service
Communicate clear and consistent messages about departmental goals
Manage financial performance and controllable expenses
Work effectively with engineering department on maintenance needs.