Assistant Operations Manager (CMH)

CLEAR is a leading technology company dedicated to transforming how people experience everyday activities by providing frictionless and secure identity verification solutions. The company has built a robust identity platform that leverages biometric technology to enhance security and streamline customer experiences, predominantly across airports, stadiums, and other high-traffic venues. CLEAR’s mission is to create seamless and effortless interactions that make its users feel like every day has a magical rhythm, free of unnecessary delays and complications. With over 30 million members and partnerships with hundreds of venues worldwide, CLEAR continues to innovate in the identity and security space, delivering trusted and efficient services to millions of people every day.

The Assistant Operations Manager at CLEAR is a critical leadership role located within the airport environment, reporting directly to the General Manager. This position is designed for an individual who thrives in fast-paced settings and is committed to hands-on leadership in security, customer service, and sales. The Assistant Operations Manager will spend the majority of their time—about 80%—on the airport floor, actively engaging with both team members and customers to ensure operational excellence. This role involves coaching and mentoring the team to meet CLEAR’s high standards for security protocols, customer service, and sales performance. Responsibilities include managing shift operations such as briefings, breaks, rotations, and handling incident responses, while also overseeing the usage and maintenance of CLEAR’s technological assets.

The ideal candidate for this role will possess at least one to two years of leadership experience in a customer-facing environment, such as retail, hospitality, or other service industries. Strong interpersonal skills and the ability to motivate and influence a team are essential. The role requires excellent organizational abilities and the capacity to manage multiple priorities in an ever-changing environment, along with technological proficiency. Candidates must be able to stand and walk for extended periods and adhere strictly to CLEAR, TSA, airport, state, and federal policies and procedures. Flexibility in work scheduling, including availability on weekends, holidays, early mornings, and evenings, is also required.

CLEAR is committed to diversity, equity, and inclusion, providing reasonable accommodations for qualified individuals with disabilities or specific needs. The role includes undergoing federal security screenings, including the Personnel Security SF-85 form screening conducted by the Department of Homeland Security. These thorough background checks underscore CLEAR’s dedication to maintaining the highest standards of safety and security. If you are passionate about leading teams, driving security and service excellence, and working in a dynamic, customer-centric environment, this role at CLEAR offers a unique opportunity to contribute to an innovative leader in identity technology.