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Assistant Market Grille Department Manager: Evenings

Job Overview

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Employment Type

Full-time
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Team-oriented environment

Job Description

Hy-Vee is a well-established and respected company in the retail grocery industry, renowned for its commitment to customer service, quality products, and community involvement. Founded over 80 years ago, Hy-Vee operates more than 270 stores across several Midwestern states, providing customers with a wide range of groceries, fresh foods, and other household necessities. The company prides itself on its principle of "a helpful smile in every aisle," which reflects its dedication to creating a welcoming and supportive shopping experience through an engaged and friendly workforce. Hy-Vee's reputation is built on trust, quality, and customer satisfaction, and it continuously seeks talented individuals who share these core values to join its team.

The role of Assistant Market Grille Department Manager at Hy-Vee is a non-exempt, hands-on leadership position focused on supporting the Market Grille Department Manager in delivering fresh, innovative, and high-quality food products to customers at competitive prices. This position requires a dynamic individual who is passionate about customer service and is able to lead and inspire a team in a fast-paced food service environment. The Assistant Market Grille Department Manager plays a key role in ensuring the department meets customer expectations through excellent service, efficient operations, and strict adherence to food safety and sanitation guidelines.

This position involves a diverse range of responsibilities, from assisting with ordering and inventory control to managing staff and maintaining cleanliness and safety standards within the department. The successful candidate will be someone who embraces Hy-Vee’s core competencies, including partnerships, a growth mindset, results orientation, customer focus, and professionalism. They must be capable of problem-solving and managing a variety of operational challenges with minimal direct supervision.

One of the key aspects of this role is the emphasis on customer interaction. The Assistant Manager is expected to provide prompt, courteous service, recognizing customers as the most important people in the store, and making efforts to personalize experiences by learning and using customers’ names. The position also involves coordinating with various departments and staff to enhance the overall customer experience.

Candidates should be comfortable working with food production timelines, scheduling staff, monitoring inventory, and ensuring compliance with safety and hygiene standards. They must also be prepared to take on supervisory duties, including training employees, planning work assignments, and stepping in for the Department Manager when necessary. Physical requirements include the ability to lift and exert force, tolerate noise and temperature variations, and perform repetitive or physically demanding tasks.

Hy-Vee offers a supportive and engaging work environment where teamwork and professional growth are encouraged. Employment in this role includes the requirement of passing a pre-employment drug screen and must comply with labor laws, including restrictions on the hours worked by younger employees in the department. If you are motivated by excellent customer service, leadership opportunities, and working in a food service setting that values quality and innovation, this position offers a rewarding career path at a respected company. Join Hy-Vee and be part of a team that truly values its people as the foundation of its strength and success.

Job Requirements

  • Must be 18 or older
  • high school diploma or equivalent
  • one year of similar or related experience
  • sanitation or food safety courses encouraged
  • ability to exert up to 50 pounds occasionally
  • ability to exert up to 20 pounds frequently
  • able to perform climbing balancing stooping kneeling reaching standing walking pushing pulling lifting grasping talking hearing and repetitive motions
  • ability to work in a fast-paced environment
  • must pass pre-employment drug screen

Job Qualifications

  • High school diploma or equivalent
  • one year of similar or related experience
  • sanitation or food safety courses encouraged
  • ability to solve practical problems and interpret instructions
  • ability to perform arithmetic calculations involving fractions, decimals, and percentages
  • ability to file post and mail materials and provide basic direction
  • experience in a food service or retail environment preferred
  • strong customer service skills
  • leadership or supervisory experience an asset
  • good communication and interpersonal skills

Job Duties

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
  • smiles and greets customers in a friendly manner
  • makes an effort to learn customers’ names and to address them by name whenever possible
  • assists customers by escorting them to products, securing products out of reach, loading or unloading heavy items, noting and passing along customer suggestions, performing tasks to enhance the shopping experience
  • answers telephone promptly and provides helpful service including taking product orders
  • works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
  • checks daily orders and sets up a timeline and production schedule
  • reviews daily production list with employees and assigns tasks
  • ensures food display case product is rotated and replenished
  • scans Market Grille area for items or issues and assigns tasks
  • ensures proper staffing in department
  • monitors schedules and department overtime
  • controls inventory through constant monitoring
  • ensures supply area is clean and orderly
  • rotates all perishable products with every delivery
  • handles catering contracts
  • follows all food safety guidelines and ensures compliance
  • handles and satisfies customer issues
  • suggests ad items for the department
  • reviews and orders signage
  • suggests in-store specials and does intercom messages
  • assists in monthly inventory and posting invoices
  • practices proper sanitation and maintains cleanliness
  • adheres to company policies and store guidelines
  • works closely with restaurant and service staff
  • reports to work on time
  • assumes management duties in absence of Department Manager
  • writes schedules and calculates production
  • prepares items for catering and calculates portions
  • trains employees
  • orders products and supplies
  • understands and performs all department duties
  • assists in other store areas as needed
  • performs other job-related duties and special projects
  • instructs assigns reviews and plans work of others
  • maintains standards coordinates activities and allocates personnel

Job Criteria

Experience

No experience required


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