Assistant Manager/Duty Manager

Salt Lake City, UT, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Training and Development

performance bonuses

Job Description

Dexterra Group is a distinguished organization with a heritage spanning over 75 years, rooted in a commitment to supporting crucial infrastructure and built assets that enhance societal functions. Originating from independent companies now unified under the Dexterra umbrella, the group exemplifies a blend of rich experience and regional expertise, empowering clients to operate smoothly and efficiently. Dexterra Group's legacy is built on passionate professionalism and a relentless pursuit of excellence, as they consistently bring together skilled teams tailored to meet the unique needs of various industries and operations. This strong foundation positions Dexterra as a leader in its sector, highly regarded for its contribution to performance enhancement across its clientele.

This role centers on the Assistant Manager/Duty Manager position, stationed at a premier Dexterra workforce accommodations facility. The facility is a state-of-the-art site that initially opens with approximately 500 rooms and is projected to expand rapidly to a capacity of around 2,000 rooms. This magnifies the demand for an experienced senior leader capable of managing large, intricate hospitality and accommodation settings. The Assistant Manager/Duty Manager bears full responsibility for the site, overseeing all facets of operations including facilities maintenance, dining and food services, cleaning and housekeeping, as well as laundry services.

Importantly, the position involves strategic leadership infused with operational management, aimed at assembling and nurturing a high-performing team devoted to exemplary service delivery. A pivotal focus of the role is on safety, guest satisfaction, and client relationship management. The successful candidate will be instrumental in steering the facility toward operational excellence and ensuring adherence to Dexterra’s stringent standards related to food quality, cleanliness, and health and safety protocols. This role also entails active collaboration with Human Resources for hiring, onboarding, and performance management, alongside managing financial targets such as revenue forecasting, budget preparation, and cost control. Due to the nature of the role, it is marked as safety-sensitive, requiring compliance with drug, alcohol, and fit-for-work testing policies as part of the employment conditions. This opportunity represents a significant leadership challenge in a dynamic, rapidly scaling hospitality environment within the Dexterra Group’s expansive operations.

Job Requirements

5-8 years of progressive hospitality or accommodations management experience
post-secondary education in business, hospitality, or related discipline
experience in operational leadership roles with accountability for multiple service streams
strong financial skills including budgeting and forecasting
proficiency with Microsoft Office and hospitality or facilities management systems
ability to manage and lead large teams
capacity to work in fast-growth and complex environments
willingness to undergo drug, alcohol, and fit-to-work testing as condition of employment

Job Qualifications

5-8 years of progressive hospitality or accommodations management experience, ideally in large-scale hotels, resorts, workforce accommodations, or comparable environments
operational leadership roles with accountability for multiple service streams
post-secondary education in business, hospitality, or related discipline
strong financial acumen, including budgeting, forecasting, and revenue analysis
proficiency with Microsoft Office and experience with hospitality or facilities management systems
high degree of ownership, empathy, customer service, and responsiveness to guest and client needs
comfortable operating in fast-growth, high-complexity environments and leading teams through scale-up

Job Duties

Provide overall leadership and accountability for daily site operations and long-term performance
ensure maximum client and guest satisfaction through consistent, high-quality hospitality services
uphold and enforce Dexterra standards related to food quality, service consistency, cleanliness, and Health & Safety programs
lead and support hiring initiatives, onboarding, and performance management in collaboration with Human Resources
deliver financial oversight, including revenue forecasting, budget development, and cost control
develop and manage staffing plans and schedules aligned with client forecasts and operational demand
ensure profitability and financial discipline through strict adherence to approved budgets
provide clear direction and delegation to support smooth daily operations across all departments
act as the primary point of accountability for the client relationship and operational outcomes