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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Life insurance
Employee assistance program
Job Description
The establishment seeking to hire an Assistant Manager is a well-operating restaurant committed to providing high-quality food and excellent customer service. This restaurant prides itself on maintaining a clean and safe environment for both employees and patrons, ensuring compliance with company policies and industry standards. Known for its focus on operational excellence, the restaurant operates with a strong management team that drives the overall culture and success of the business. The company emphasizes staff development, customer satisfaction, and cost-effective management practices to uphold its reputation and meet its business goals consistently.
The role of the Assistant Manager is pivotal i... Show More
The role of the Assistant Manager is pivotal i... Show More
Job Requirements
- High school diploma or G.E.D.
- Previous managerial or supervisory experience
- Strong communication skills
- Basic math skills including fractions, percentages, and ratios
- Proficiency in Microsoft Word and Excel
- Valid driver’s license and reliable access to a vehicle
- Ability to handle long periods of standing and physical activity
- Ability to communicate effectively face-to-face and via various communication devices
- Ability to follow safety protocols and maintain a clean environment
- Ability to work flexible hours including opening and closing shifts
- Willingness to perform administrative tasks such as scheduling and inventory management
Job Qualifications
- Ability to read, analyze, create and interpret general business memos and documents
- Excellent written, verbal and group communication skills
- Ability to add, subtract, divide and use fractions, percentages, ratios, and convert units of measurement
- Strong problem solving and decision-making skills
- Ability to make good decisions and adapt to changing situations
- Good computer skills including being proficient in Word and Excel
- Ability to learn and use other software as required
- Managerial, supervisory, leadership, and customer service experience
- High school diploma or G.E.D.
- Driver’s license, a good driving record, and access to a vehicle
Job Duties
- Be competent working and coaching in all positions within the restaurant
- Direct all the members of subordinate staff and hold them accountable
- Supervise and help prepare food that meets or exceeds the brand's standards
- Resolve complaints from customers and report issues or incidents to supervisors
- Ensure the restaurant is opened and closed on time
- Maintain a clean restaurant that meets or exceeds company standards
- Ensure the restaurant is following proper cash procedures as outlined in the handbook
- Foster a safe working environment that complies with company policies, any applicable laws, and common sense
- Immediately report all hazards directly to your supervisor and the company’s Operating Partner as needed
- Perform admin duties including building employee schedules, making food orders, counting inventory, performing food safety checks, entering maintenance requests, and others
- Develop crew members using the company’s training procedures
- Use shift plan to organize and manage the crew during the shift
- Treat all others with respect and follow the company handbook and policies when dealing with subordinates
- Monitor product quality during shift by talking to customers during walk-throughs and when working off-line
- Monitor product quality by managing crew performance and providing specific and timely feedback
- Monitor services times and focus on increasing efficiency and lowering speed of service
- Train crew to respond promptly to customer needs
- Train crew in customer courtesy
- Train crew to maintain store cleanliness during shift
- Follow and evaluate store cleaning plan
- Assist other store managers in executing crew orientation and general training process
- Assist other store managers in training crew in new products
- Cross train crew in various positions
- Give specific training on problem areas as need (i.e. food cost)
- Recommend high-performing crew to general manager for promotion to shift supervisors
- Assist other managers in execution of all food safety procedures
- Monitor inventory levels to ensure product availability and order products under direction of supervisor
- Manage security of cash, supplies, and equipment during shifts
- Follow store priorities set by the general manager
- Ensure restaurant follows company policies for discounts and promotions
- Drive deposits to the bank
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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