Jack in the Box logo

Assistant Manager: Store 3335

Mission Viejo, CA, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $20.00 - $24.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling

Job Description

Jack in the Box, Inc. is a renowned quick-service restaurant chain with a well-established presence in the fast-food industry. Known for its innovative menu and customer-centric approach, Jack in the Box emphasizes quality food, excellent service, and a friendly, welcoming atmosphere. The company operates numerous locations nationwide, each dedicated to providing an exceptional dining experience while upholding high standards of cleanliness and safety. Jack in the Box is committed to fostering a positive work environment where employees are valued and motivated to succeed, reflecting its culture of integrity, respect, and continuous improvement.

The Assistant Restaurant Manager role at Jack in the Box is a dynamic and vital position responsible for supporting daily restaurant operations in collaboration with, or in the absence of, the Restaurant Manager. The position involves overseeing all facets of restaurant performance, including ensuring compliance with company policies, health and safety standards, and regulatory requirements. This role demands a proactive and detail-oriented professional who can effectively manage both internal and external service aspects, driving the restaurant towards operational excellence. The Assistant Restaurant Manager plays a key role in recruiting, training, and developing team members, cultivating a positive and productive work environment that aligns with Jack in the Box's core values and service standards.

In this capacity, the individual is accountable for achieving high employee performance by providing motivation, coaching, and recognition, ensuring that staffing levels meet the needs of the business. They also manage guest experiences by guaranteeing that all employees deliver consistent and exceptional service and food quality. Maintaining a visible presence in the restaurant and responding promptly to guest concerns are critical components of the role, aimed at sustaining a positive brand image.

Financial stewardship is another essential aspect of the role, wherein the Assistant Restaurant Manager collaborates with the Restaurant Manager to analyze operational and financial data to identify trends and implement action plans that enhance sales and profitability. This includes monitoring budgets, managing costs, and protecting the brand while executing the Service Profit Chain principles effectively.

The position requires a passionate leader who embraces Jack in the Box's culture, demonstrating high ethical standards and excellent communication skills. The ideal candidate is adaptable, organized, and capable of making sound decisions independently, even in a fast-paced and changing environment. Physical requirements include the ability to stand and walk for most of the shift, operate restaurant equipment, and travel between locations as needed.

Jack in the Box offers a supportive work environment where advancement opportunities are encouraged, especially for those who demonstrate dedication and strong leadership capabilities. Candidates must be at least 18 years old, complete the required Assistant Manager training, and hold ServSafe certification. A valid driver's license and the ability to use a personal vehicle for official duties are also necessary. This role is not only about maintaining operational standards but also about fostering a workplace culture that is fun, safe, and enriching for both employees and guests alike, making the Assistant Restaurant Manager a cornerstone of the restaurant's success.

Job Requirements

  • high school diploma, G.E.D., or equivalent
  • minimum of 1 year experience as a Shift Leader or 1 year experience as an Assistant Manager in a customer service environment for internal promote
  • minimum of 3 years experience as an Assistant Manager with some P&L responsibility for external recruit
  • must be at least 18 years old
  • must complete Assistant Manager training classes
  • must be ServSafe certified
  • ability to speak, read, and write effectively in English
  • excellent interpersonal skills
  • ability to perform and understand basic math concepts
  • proven analytical skills
  • good organization and planning skills
  • self-starter who takes initiative and willingly accepts responsibility
  • working knowledge of personal computers and related software applications
  • valid driver’s license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations
  • demonstrates integrity and ethical behavior
  • ability to stand and walk approximately 85-95% of shift
  • ability to lift and carry 10-65 lbs
  • ability to move freely throughout the restaurant
  • ability to operate restaurant equipment and drive a motor vehicle
  • ability to operate a computer keyboard

Job Qualifications

  • high school diploma, G.E.D., or equivalent required
  • associate's or bachelor's degree preferred
  • minimum of 1 year experience as a Shift Leader or 1 year experience as an Assistant Manager in a customer service environment for internal promote
  • minimum of 3 years experience as an Assistant Manager with some P&L responsibility for external recruit
  • must complete Assistant Manager training classes
  • must be ServSafe certified
  • ability to speak, read, and write effectively in English
  • excellent interpersonal skills
  • ability to perform and understand basic math concepts
  • proven analytical skills
  • good organization and planning skills
  • self-starter who takes initiative and willingly accepts responsibility
  • working knowledge of personal computers and related software applications
  • valid driver’s license and insurance
  • demonstrates integrity and ethical behavior

Job Duties

  • recruits, selects, trains, develops, and evaluates restaurant employees
  • monitors staffing levels to ensure sufficient development and talent
  • ensures systems for training employees on workstations are fully implemented and adhered to by management and team members
  • identifies and develops internal candidates for management and team leader positions
  • works with restaurant team to ensure effective execution of My Promise to You and the Service Profit Chain
  • creates a restaurant environment that is friendly, fun, clean, and safe
  • treats all employees with care and respect
  • motivates and inspires employees to achieve high performance while adhering to company procedures
  • recognizes and rewards employees appropriately
  • understands and utilizes JIB systems, processes, and tools
  • complies with all state and federal labor laws and regulations
  • manages daily activities to achieve excellence in restaurant operational performance
  • ensures guests receive exceptional experience by properly training employees and holding the restaurant team accountable for consistently delivering excellent guest service and food quality
  • monitors adherence with all JIB systems, procedures, and food safety requirements
  • reviews practices and modifies as needed to continuously improve the guest experience
  • maintains visibility and interaction with guests
  • responds to guest concerns and complaints in a timely and professional manner, ensuring positive resolution
  • maintains a positive brand image by ensuring consistent food quality, guest service, and restaurant cleanliness and maintenance
  • serves as a role model for excellent guest service
  • partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance
  • identifies trends and consults with management on implementing action plans for improvement
  • uses data to analyze business results
  • contacts regional and CSC resources as needed
  • develops and executes action plans to increase restaurant sales and profitability
  • considers cost/benefit impact of financial decisions and works to protect the JIB brand
  • monitors costs and adherence to budget and restaurant goals
  • demonstrates ability to manage with integrity, honesty, and trust that promotes the Jack in the Box culture and values
  • actively listens and communicates timely, clearly, and accurately with management team and team members
  • remains calm when challenged or under pressure
  • serves as a strong role model who motivates and inspires employees
  • effectively trains, coaches, and provides time for employees to learn
  • identifies employees' potential and fosters development for promotion
  • delivers guest-focused, high-quality service that exceeds expectations
  • maintains strong food quality and safety standards
  • is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and change
  • consistently makes high-quality decisions based on experience, policy, or knowledge
  • attends to priorities, delegates work, and conducts follow-up
  • performs other related duties, tasks, and responsibilities as required, assigned, and directed

Job Criteria

Experience

Mid Level (3-7 years)


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