Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $57,500.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
401(k) matching
Paid Time Off
Annual performance bonus
wellness programs
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences across North America. With 43 destinations and a robust online presence through theScore Bet Sportsbook and Casino®, the company has established itself as a major industry player. PENN Entertainment is not just a purveyor of entertainment but also a champion of diversity, sustainability, and community values, ensuring a positive impact on its team members, vendors, and the planet.
At PENN Entertainment, employees become part of an exhilarating, fast-paced environment where every day presents new opportunities to bring fun to life. The company prides itself on its diverse workforce, where enthusiasm and dedication to customer satisfaction are paramount. Career growth and employee development are prioritized through supportive wellness programs that cater to financial, physical, and mental well-being. The Total Rewards package includes day-one medical coverage, 401(k) matching, paid time off accrued based on tenure, and an annual performance bonus, all contributing to a competitive compensation framework.
The role in question is that of a Food and Beverage Shift Manager, positioned to assist management in delivering an outstanding service experience during assigned shifts. This leadership role demands a proactive approach to managing back-of-house operations, ensuring compliance with culinary and operational standards alongside the Sous Chef. The Shift Manager plays a vital role in staff development through comprehensive training programs, establishing rigorous service sequences, enforcing sanitation standards like ServSafe certification, and maintaining adherence to corporate policies and regulations.
This position involves significant responsibility in day-to-day operations, including employee hiring, coaching, mentoring, scheduling, and performance management up to separation when necessary. The Shift Manager acts as a role model within the company and strives to foster a collaborative workplace culture. Functional duties also encompass maintaining operational excellence in alignment with safety and quality benchmarks, managing labor to optimize operational efficiency relative to guest traffic patterns, and driving financial results that meet or exceed budget expectations.
Candidates must be physically capable of performing the job’s demands, including mobility across various areas, responding to auditory and visual cues, and coping with diverse environmental factors such as noise, temperature fluctuations, and crowd dynamics. The role requires excellent communication skills, proficiency in Microsoft Office applications, and strong financial acumen to interpret budgets and profit and loss statements effectively. Leadership experience in food and beverage, combined with the ability to remain composed under pressure, and a commitment to teamwork and guest satisfaction are essential.
With a starting salary of $57,500, this position offers an enriching career opportunity within a dynamic company committed to empowering its team members to grow, thrive, and succeed in their careers. Joining PENN Entertainment means becoming part of a company actively transforming entertainment and creating memorable experiences for people across North America.
At PENN Entertainment, employees become part of an exhilarating, fast-paced environment where every day presents new opportunities to bring fun to life. The company prides itself on its diverse workforce, where enthusiasm and dedication to customer satisfaction are paramount. Career growth and employee development are prioritized through supportive wellness programs that cater to financial, physical, and mental well-being. The Total Rewards package includes day-one medical coverage, 401(k) matching, paid time off accrued based on tenure, and an annual performance bonus, all contributing to a competitive compensation framework.
The role in question is that of a Food and Beverage Shift Manager, positioned to assist management in delivering an outstanding service experience during assigned shifts. This leadership role demands a proactive approach to managing back-of-house operations, ensuring compliance with culinary and operational standards alongside the Sous Chef. The Shift Manager plays a vital role in staff development through comprehensive training programs, establishing rigorous service sequences, enforcing sanitation standards like ServSafe certification, and maintaining adherence to corporate policies and regulations.
This position involves significant responsibility in day-to-day operations, including employee hiring, coaching, mentoring, scheduling, and performance management up to separation when necessary. The Shift Manager acts as a role model within the company and strives to foster a collaborative workplace culture. Functional duties also encompass maintaining operational excellence in alignment with safety and quality benchmarks, managing labor to optimize operational efficiency relative to guest traffic patterns, and driving financial results that meet or exceed budget expectations.
Candidates must be physically capable of performing the job’s demands, including mobility across various areas, responding to auditory and visual cues, and coping with diverse environmental factors such as noise, temperature fluctuations, and crowd dynamics. The role requires excellent communication skills, proficiency in Microsoft Office applications, and strong financial acumen to interpret budgets and profit and loss statements effectively. Leadership experience in food and beverage, combined with the ability to remain composed under pressure, and a commitment to teamwork and guest satisfaction are essential.
With a starting salary of $57,500, this position offers an enriching career opportunity within a dynamic company committed to empowering its team members to grow, thrive, and succeed in their careers. Joining PENN Entertainment means becoming part of a company actively transforming entertainment and creating memorable experiences for people across North America.
Job Requirements
- College degree or equivalent work experience
- Two years progressively more challenging leadership role in a food and beverage operation
- Must be proficient in Microsoft applications (Excel, Access, Word)
- Ability to understand and analyze department budgets, capital expenditures, and p&l statements
- Proven managerial and critical thinking skills required
- Good oral and written communication skills, must be fluent and literate in English
- Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
- Must possess excellent interpersonal and employee relations skills
- Ability to stand and walk for entire shift and mobility to move easily around entire property
- Must be able to listen and respond to visual and aural cues
- Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality
- Successful or better performance against performance appraisal standards
- Teamwork - ability to work collaboratively with other departments and leaders to complete property/corporate initiatives and effective day to day operations
- Guest feedback through comment cards, letters
- Financial results that meet or exceed budget expectations for revenue generation and cost control
- Effective labor management including efficient scheduling based on guest traffic patterns and overtime within property guidelines
- Development of team to include completion of all required training and knowledge of all policies and procedures relating to their positions
- Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment
- Price/value of outlet
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
- Must be able to qualify for any and all licenses or permits as required by city, state or federal law
Job Qualifications
- College degree or equivalent work experience
- Two years progressively more challenging leadership role in a food and beverage operation
- Must be proficient in Microsoft applications (Excel, Access, Word)
- Ability to understand and analyze Department Budgets, Capital Expenditures, and P&L Statements
- Proven managerial and critical thinking skills required
- Good oral and written communication skills, must be fluent and literate in English
- Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
- Must possess excellent interpersonal and employee relations skills
- Ability to stand and walk for entire shift and mobility to move easily around entire property
- Must possess the ability to listen and respond to visual and aural cues
- Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality
- Successful or better performance against Performance Appraisal Standards
- Teamwork - ability to work collaboratively with other departments and leaders to complete property/corporate initiatives and effective day to day operations
- Guest feedback through comment cards, letters
- Financial results that meet or exceed budget expectations for revenue generation and cost control
- Effective labor management including efficient scheduling based on guest traffic patterns and overtime within property guidelines
- Development of team to include completion of all required training and knowledge of all policies and procedures relating to their positions
- Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment
- Price/value of outlet
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
- Must be able to qualify for any and all licenses or permits as required by city, state or federal law
Job Duties
- Assist the manager for assigned shift creating a differentiated service experience and ensuring optimum performance of all team members
- Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications with the Sous Chef
- Achieves desired results through staff development and training programs, established methods, procedures, and guidelines to maintain desired standards, and high-quality service
- Then, monitors results through inspection, evaluation, and analysis
- Makes changes, if necessary, to achieve end result
- Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe)
- Ensures regulatory, internal controls and policy and procedure compliance
- Establishes and implements sequence of service to ensure consistent high-quality service standards are maintained
- Management accountability for all team members for day to day and long-term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
- Responsible for scheduling (planning, assigning, and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours
- Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same
- Performs all other related and compatible duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
