Assistant Manager - Sports Bar and Restaurant

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.75 - $24.25

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

401(k) matching

Annual performance bonus

Paid Time Off

wellness programs

Dental Insurance

Medical coverage starting day one

Job Description

PENN Entertainment is a renowned leader in the integrated entertainment industry across North America, providing a diverse portfolio that includes casino gaming, sports content, and online betting platforms. With 43 destinations situated throughout the continent and a prominent presence in the digital space via theScore Bet Sportsbook and Casino, PENN has established itself as a powerhouse committed not only to fun and excitement but also to sustainability, diversity, and community engagement. The company prides itself on creating high-energy environments where team members collaborate to deliver exceptional guest experiences in fast-paced and dynamic settings. This commitment makes PENN Entertainment a sought-after workplace for individuals who are passionate about working in vibrant environments and aspire to grow professionally within an industry that is constantly evolving and innovating. The company's total rewards package is designed to attract, motivate, and retain talent by offering competitive salaries, wellness programs supporting overall well-being, and additional benefits such as medical coverage starting from day one, 401(k) matching, and performance bonuses, along with paid time off that increases with tenure. PENN Entertainment nurtures its employees’ development by providing the training and support necessary to expand their career possibilities, foster teamwork, and excel in their roles.

The role itself involves assistant management responsibilities within the food and beverage division of PENN Entertainment. The successful candidate will play a crucial part in creating differentiated service experiences during assigned shifts by supporting operational management and ensuring adherence to culinary, operational, and regulatory standards. This position requires leadership skills to supervise, train, and develop team members effectively, ensuring that service quality and back-of-house operations meet company expectations and comply with health and safety standards, such as ServSafe. Additionally, the role includes accountability for staff scheduling, performance evaluation, and maintaining operational efficiency to meet business demands and maximize customer satisfaction. The ideal applicant will be a role model for others, demonstrating professionalism and fostering a positive, high-performing work culture. They will be responsible for maintaining compliance with internal controls, policies, procedures, and external regulations, alongside contributing to financial management through budget understanding and cost control. This position demands strong communication skills, the ability to handle stressful situations calmly, and a commitment to teamwork across various departments. Physical demands of the role include mobility within the property and the ability to perform duties involving standing, walking, lifting, and navigating diverse work environments. Ultimately, this role offers an exciting opportunity to contribute to an industry-leading company that values employee development and provides the platform for career advancement in a fast-moving, customer-focused business environment. The base salary for this position is $57,500, reflecting the candidate's relevant knowledge, skills, and experience.

Job Requirements

College degree or equivalent work experience
Two years progressively more challenging leadership role in a food and beverage operation
Must be proficient in Microsoft applications (Excel, Access, Word)
Ability to understand and analyze department budgets, capital expenditures, and P&L statements
Proven managerial and critical thinking skills
Good oral and written communication skills, must be fluent and literate in English
Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
Must possess excellent interpersonal and employee relations skills
Ability to stand and walk for entire shift and mobility to move easily around entire property
Must be able to listen and respond to visual and aural cues
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality
Successful or better performance against performance appraisal standards
Teamwork ability to work collaboratively with other departments and leaders
Guest feedback through comment cards and letters
Financial results that meet or exceed budget expectations for revenue generation and cost control
Effective labor management including efficient scheduling based on guest traffic patterns and overtime within property guidelines
Development of team to include completion of all required training and knowledge of all policies and procedures
Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment
Price/value of outlet
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Must be able to qualify for any and all licenses or permits as required by city, state or federal law

Job Qualifications

College degree or equivalent work experience
Two years progressively more challenging leadership role in a food and beverage operation
Must be proficient in Microsoft applications (Excel, Access, Word)
Ability to understand and analyze Department Budgets, Capital Expenditures, and P&L Statements
Proven managerial and critical thinking skills required
Good oral and written communication skills, must be fluent and literate in English
Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
Must possess excellent interpersonal and employee relations skills
Ability to stand and walk for entire shift and mobility to move easily around entire property
Must be able to listen and respond to visual and aural cues
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality
Successful or better performance against Performance Appraisal Standards
Teamwork – ability to work collaboratively with other departments and leaders to complete property/corporate initiatives and effective day to day operations
Guest feedback through comment cards, letters
Financial results that meet or exceed budget expectations for revenue generation and cost control
Effective labor management including efficient scheduling based on guest traffic patterns and overtime within property guidelines
Development of team to include completion of all required training and knowledge of all policies and procedures relating to their positions
Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment
Price/value of outlet
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Must be able to qualify for any and all licenses or permits as required by city, state or federal law

Job Duties

Assist the manager for assigned shift creating a differentiated service experience and ensuring optimum performance of all team members
Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications with the Sous Chef
Achieves desired results through staff development and training programs, established methods, procedures, and guidelines to maintain desired standards, and high-quality service
Then, monitors results through inspection, evaluation, and analysis
Makes changes, if necessary, to achieve end result
Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe)
Ensures regulatory, internal controls and policy and procedure compliance
Establishes and implements sequence of service to ensure consistent high-quality service standards are maintained
Management accountability for all team members for day to day and long-term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
Responsible for scheduling (planning, assigning, and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours
Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same
Performs all other related and compatible duties as assigned