Assistant Manager, Service Center - TForce Freight

St. Louis, MO, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

performance bonuses

Career development opportunities

Employee assistance program

Job Description

The hiring establishment is a Freight Service Center company specializing in logistics and transportation services within a specific geographical area. This type of company operates as a key player in the freight and shipping industry, focusing on efficient freight handling, timely deliveries, and excellent customer service in both business-to-business (B2B) and business-to-consumer (B2C) markets. Freight Service Centers are critical hubs where shipments are received, sorted, managed, and dispatched, ensuring that goods move smoothly through supply chains. This company, with operations centered on productivity and service quality, takes pride in maintaining strong customer relationships and continuous improvement of its operational procedures to meet dynamic market demands. The company embraces technological tools and data analysis to optimize routes, driver allocation, and service times while also fostering a culture of collaboration and development among team members. The environment is fast-paced, operationally demanding, and focused on meeting key performance standards related to service delivery, freight handling, and safety compliance.

The role of Assistant Manager, Service Center, is pivotal to supporting the Service Center Manager in overseeing day-to-day freight operations. This position plays an integral role in analyzing operational data to assess productivity, quality, and service metrics. The Assistant Manager works collaboratively with the service center management team to develop and implement action plans aimed at enhancing service levels and operational efficiency. Additionally, the role involves leading and supporting operations managers and supervisors, ensuring that established work procedures and corporate policies are followed. A significant aspect of this position includes engaging in sales team meetings to understand customer expectations and providing operational insights to meet those requirements effectively. The Assistant Manager also manages a portfolio of customers, aiming to retain current business and attract new clients through problem resolution, performance management, and proactive customer engagement. This role offers a dynamic blend of operational oversight, personnel management, and customer relationship management, making it essential for driving business growth and maintaining high service standards within the freight service environment. The successful candidate will have the opportunity to work in a collaborative team setting with an emphasis on continuous improvement, leadership development, and customer-centric strategies.

Job Requirements

U.S. citizen or otherwise authorized to work in the U.S.
must be currently located in the same geographic location as the position or willing to self-relocate
organized, detail-oriented and have strong communication skills
ability to travel as needed
proficient with Microsoft Office
meets local age and operations requirements to operate a vehicle
previous freight industry and management experience preferred
bachelor's degree not required but preferred

Job Qualifications

Bachelor's degree preferred
previous freight industry experience preferred
previous management experience preferred
proficient with Microsoft Office
strong communication skills
organized and detail-oriented
ability to operate a vehicle meeting local age and operations requirements

Job Duties

Review the projected performance plan with operations management to verify the correct number of drivers and routes are allocated
compare planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments
observe dock operations to ensure established work procedures are followed
work with Labor and Human Resources Managers to select candidates for open positions, address performance issues, and facilitate promotion decisions
participate in new hire orientation meetings to communicate expectations, company policies, service and productivity goals
communicate updated corporate policies and service center work rules with operations management team to ensure employees are aware and understand established processes
manage and maintain customer relationships and identify business in jeopardy to resolve issues and retain customers