A&F Stores, Inc. logo

Assistant Manager - Serramonte Center, Hollister

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $26.00
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Benefits

quarterly incentive bonus program
Paid Time Off
paid volunteer day per year
Merchandise discount
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Associate assistance program
Paid parental leave
Paid adoption leave
401(k) Savings Plan with Company Match
Training and Development
Opportunities for career advancement
a global team of people who'll celebrate you for being YOU

Job Description

Abercrombie & Fitch Co. (A&F Co.) is a globally recognized, digitally led omnichannel specialty retailer of apparel and accessories, catering specifically to kids through millennials. The company is committed to delivering high-quality, comfortable products tailored to their customers' lifestyle needs. With a diverse portfolio of brands including Abercrombie and Hollister, A&F Co. operates a wide network of stores across North America, Europe, Asia, and the Middle East, as well as maintaining a strong e-commerce presence through abercrombie.com, abercrombiekids.com, and hollisterco.com. The company’s focus on innovation, quality, and customer connection continues to establish it as an influential player in the retail apparel industry. The corporate culture emphasizes inclusion, community, and personal expression, making it a place where employees are encouraged to be their authentic selves and grow professionally within the organization.

The role of Assistant Manager at Abercrombie & Fitch Co. is a dynamic and critical position that blends strategic management, operational oversight, creativity, and leadership. As an Assistant Manager, you will be pivotal in driving sales by analyzing business metrics and implementing best-in-class customer service practices. This position requires you to oversee daily store operations, including managing opening and closing routines, ensuring operational efficiency, and maintaining a seamless shopping experience. Creative skills play a significant role in this job through responsibilities such as updating floorsets, providing styling recommendations, and leveraging extensive product knowledge to influence sales positively.

Beyond operations and sales, the Assistant Manager acts as a talent leader responsible for recruitment, training, staff engagement, and development. This role demands a hands-on approach and the ability to motivate and inspire others, helping to build a cohesive team that drives the store’s performance forward. The position offers a clear pathway for career growth within the company, supporting a promote-from-within philosophy that empowers Assistant Managers to evolve into future leaders within the store’s organization. Starting at $26.00 per hour, this full-time role not only provides financial incentives but also a supportive and inclusive work environment. Abercrombie & Fitch Co. is an equal opportunity employer committed to diversity, equity, and inclusion at all levels of employment.

Job Requirements

  • Bachelor’s degree or one year of supervisory experience in a customer-facing role
  • Maintain a strong customer focus
  • Knowledge of current fashion trends
  • Drive to achieve results and exhibit a strong work ethic
  • Possess strong communication and interpersonal skills
  • Team building and ability to coach others
  • Take initiative and demonstrate confidence
  • Balance multiple tasks while being detail-oriented
  • Engage in applied learning and proactive thinking
  • Ability to show up in a fast-paced and challenging environment

Job Qualifications

  • Bachelor’s degree or one year of supervisory experience in a customer-facing role
  • Knowledge of current fashion trends
  • Strong communication and interpersonal skills
  • Team building and ability to coach others
  • Drive to achieve results and exhibit a strong work ethic
  • Ability to show up in a fast-paced and challenging environment
  • Engage in applied learning and proactive thinking

Job Duties

  • Perform opening and closing routines
  • Supervise salesfloor and stockroom, ensuring excellent customer service and seamless operations
  • Conduct staffing and scheduling operations and payroll management
  • Train and develop the non-management staff
  • Demonstrate product knowledge and brand awareness, while driving sales
  • Build and maintain visual displays
  • Analyze reporting to inform decision making
  • Protect store assets and perform inventory control
  • Operate register/point of sale systems
  • Fulfill OMNI channel orders
  • Represent the brand and exemplify company culture and values

Job Criteria

Experience

Mid Level (3-7 years)


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