Assistant Manager - Room Operations (NE)

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to providing exceptional guest experiences and fostering a welcoming and inclusive work environment. Marriott Hotels, a flagship brand within its portfolio, offers a wide range of properties worldwide, ranging from luxury resorts to urban accommodations. The company is dedicated to innovation and elevating the art of hospitality while maintaining the warmth of genuine and thoughtful service. Marriott Hotels strive to create a culture where associates from diverse backgrounds are valued, and personal and professional growth are encouraged. This commitment extends to non-discrimination and inclusion policies, ensuring equal opportunities for all employees regardless of disability, veteran status, or any other protected classification.

JW Marriott, part of Marriott International's luxury collection, represents the epitome of upscale hospitality with more than 100 properties in gateway cities and distinctive resort locations globally. With a philosophy centered around the well-being of its associates, JW Marriott nurtures an environment where employees can thrive both personally and professionally. Known for its culture of camaraderie, learning, and recognition, JW Marriott empowers its team members to pursue their passions in a luxury environment supported by comprehensive training and development programs. The hotel brand emphasizes the importance of creating memorable experiences, starting with how it cares for its associates—a concept known as The JW Treatment™.

The full-time Room Operations Management role at the JW Marriott Scottsdale, Arizona location offers an entry-level management opportunity within the Rooms and Guest Services Operations category. With a competitive pay range of $25.77 to $28.37 per hour and eligibility for bonuses, this position focuses on supporting daily operations across multiple departments including Housekeeping, Recreation, Laundry, Staff Coordination, AYS, and Concierge/Guest Services. It plays a crucial role in maintaining high standards of property cleanliness and ensuring smooth guest arrival and departure procedures.

This management position provides an excellent career foundation for individuals passionate about hospitality who seek to develop their supervisory skills and operational knowledge in a luxury hotel setting. Responsibilities encompass shift management including opening and closing duties for Front Desk and Housekeeping, review and interpretation of room operations reports, and ensuring that department equipment functions properly. The role also requires proactive management of supplies and uniforms, understanding of night audit procedures, and adherence to loss prevention policies.

Additionally, the position involves effective employee communication by setting performance expectations aligned with job descriptions, addressing employee inquiries and concerns, scheduling staff to meet business needs, and monitoring attendance. A focus on budgetary contributions is critical, including overseeing same-day selling procedures to maximize occupancy and room revenue, verifying room rate accuracy, leveraging budgets and payroll reports to manage expenses, and supporting departmental financial goals.

Guest experience management is an essential aspect of this role. The manager assists in investigating employee and guest incidents, utilizes guest information systems to promote repeat visits through recognition programs, and leads by example in customer relations. Regular interaction with guests to gather feedback and resolve complaints is expected, with opportunities to review guest satisfaction data with staff to drive continuous improvement. Joining JW Marriott means being part of a prestigious luxury hospitality brand dedicated to the highest standards of service, where you can contribute meaningfully to both the guest experience and the operational success of the hotel.